Housekeeping Supervisor Holiday Inn Express Singapore Clarke Quay

Financial Returns:

Works with Assistant Housekeeping Manager to ensure department cost and expenses are in line with department budget.

People:

Supervise the implementation of housekeeping standards and procedures in relation to:

1. Bedroom service
2. Bathroom service
3. Cleaning service
4. Linen maintenance

Guest Experience:

Maintain a current and thorough knowledge of all housekeeping systems

Prioritise arrival rooms

Liaise with Front Office for guest and hotel requirements

Ensure guest valet is processed and delivered in a timely manner

Co-ordinate special projects (eg site rooms vermin control window and carpet cleaning room inventories)

Management of lost property for the hotel

Manage all special requests made by

guests

Ensure you have complete knowledge of room types layouts and facilities

Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets

Releasing rooms and room status management

People:

Recommended changes to these standards and training needs on an ongoing basis

Solve employee grievances

Ensure consistency within the department

Works with Superior and Human Resources on manpower planning and management needs

Open and close the shift and ensure effective shift hand over

Distribution and collection of master keys

Management of all incoming and outgoing calls

Guest Experience:

Ensure you have complete knowledge of room types layouts and facilities

Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets

Releasing rooms and room status management

Responsible Business:

Manage storage areas

Maintain adequate stock levels

Complete stock takes as required

Maintain stock levels

Conducts shift briefings to ensure hotel activities and operational requirements are known

What we need from you

Supervises Housekeeping team in Singapores leading select service hotel. Responsible for the cleanliness and upkeep of the hotel (442 guest rooms) Great Room dining space Rooftop swimming pool and fitness facilities and onsite DIY laundry.

• High School or Diploma in Hotel Administration Hotel Management or equivalent and 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training
• A positive and keen to learn attitude.
• Great communication skills
• Must be proficient in written and spoken English and with good communication skills.