IT Analyst

Ready to make a real impact on global health and wellness care

Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses care for their clients and scale their impact. Founded by practitioners in 2016 were now the leading EHR and practice management platform in the wellness industry trusted by tens of thousands of practitioners across 70 countries.

In 2023 we expanded our whole-practice care offering through the acquisition of That Clean Life bringing nutrition planning into our platform.

Were a remote-first team headquartered in Toronto made up of curious driven and empathetic people building tools that help practitioners create sustainable independent practices; and do the most meaningful work of their careers. While most of our work happens remotely we come together regularly for off-sites and team events to stay connected and build together.

Position Summary

We are looking for an IT Analyst to join our growing team.

In this role you will provide technical support and system administration across our core technology stack ensuring team members have secure reliable access to the tools they need to serve practitioners worldwide. Youll be a key partner in maintaining our identity and access management systems troubleshooting technical issues and contributing to projects that strengthen our IT infrastructure.

The ideal candidate is a proactive problem-solver who balances technical expertise with excellent communication skills thrives in a remote-first environment and is passionate about enabling teams through technology.

Note: This role will be ideal for a candidate who is already located in the Pacific time zone as the regular hours would be 9am to 5pm (Pacific time)

Note: Practice Better is a remote-first company with team members across North America. However this particular role is currently open to Canadian-based candidates only and preference will be given to applicants legally authorized to work in Canada.

What Youll Be Doing

• Remote Technical Support: Provide responsive empathetic help desk support to team members across North America; diagnose and resolve hardware software and connectivity issues via Slack Zoom and ticketing systems
• Google Workspace Administration: Manage user accounts groups organizational units and Google Workspace integrations; optimize collaboration tools and resolve access issues
• Identity & Access Management: Administer Okta for user provisioning deprovisioning MFA policies and SSO integrations; manage role-based access controls and ensure compliance with security policies
• Endpoint Management: Deploy configure and support Windows and macOS devices using Microsoft Intune and Kandji/Iru; troubleshoot OS-level issues and maintain device compliance standards
• Collaboration Tools: Administer Slack workspaces including user management channel governance app integrations and workflow automation; support team productivity through effective tool configuration
• Project Contribution: Collaborate on IT initiatives such as system integrations automation improvements software evaluations and vendor management

What You Bring

• 2 years of relevant experience in IT support or systems administration preferably in a SaaS or healthcare technology environment
• Proven ability to administer Google Workspace at scale including user management security settings and third-party integrations
• Strong experience supporting both Windows and macOS environments including troubleshooting software deployment and device management (Intune & Kandji experience preferred but not required)
• Excellent communication and documentation skills with ability to translate technical concepts for non-technical audiences and create knowledge bases SOPs and troubleshooting guides that enable self-service and support distributed teams
• Comfortable working independently in a remote environment while maintaining strong collaboration with distributed teams
• Analytical curious and adaptable you seek solutions not perfection

Bonus Points

• Hands-on experience with Okta (or similar IAM platforms) including user lifecycle management SSO configuration and MFA policies
• Experience with any of the following device management platforms: Microsoft Intune and Autopilot Kandji/Iru Jamf NinjaOne RMM
• Familiarity with Slack administration workflows and automation (Zapier custom integrations)
• AI and Automation workflow creation and tooling (Okta Slack Zapier Claude ChatGPT for business n8n)
• Experience with scripting or automation (PowerShell Bash Python or similar)
• Background supporting healthcare technology or regulated industries
• Understanding of certificate management VPN configurations or network fundamentals

Compensation & Pay Transparency

At Practice Better we believe in pay transparency equity and fairness. We benchmark compensation against similar-stage high-growth SaaS companies in both Canada and the United States and review our salary bands regularly to ensure they remain competitive and aligned with market trends.

Each role has a defined pay range based on its level scope and geographic location. Final offers are determined by several factors including experience demonstrated skills and location to ensure consistency and equity across our team.

Anticipated Base Salary Range (Canada): $65000 $75000 /yr CAD

We take a holistic approach to compensation combining salary bonus equity benefits and flexibility. Our goal is to provide total rewards that support both your professional growth and personal well-being.

The range above reflects our expected compensation for this role based on current market data. Final offers may vary depending on factors such as location skills depth of experience and relevant certifications. All compensation ranges are reviewed regularly and may evolve over time to reflect changes in the market.

What We Offer

Comprehensive Benefits

We offer a robust benefits package for full-time permanent employees including health dental and vision coverage from day 1 as well as RRSP matching generous paid parental leave and annual learning stipends.

Remote-First Connected Culture
Our remote-first model gives you autonomy and flexibility with optional access to our downtown Toronto office for in-person collaboration. We also host regular off-sites and team gatherings across North America because connection creativity and shared moments matter.

Wellness and Growth

• Unlimited vacation built on trust clear expectations and real support for taking time off
• Company RRSP program with employer-matched contributions
• Comprehensive health and dental benefits from day 1
• $750 annual Health & Wellness Allowance
• $1000 annual Learning & Development Allowance to support your growth
• $500 annual Home Office Allowance to set up a productive remote workspace
• Sprout Family: personalized support for family-building and fertility journeys
• Inkblot: confidential digital mental health support from licensed professionals
• Company-wide holiday closure in December
• Regular virtual company-wide events lunches and team socials to stay connected

Thriving at Practice Better

At Practice Better you are not just an employee. You are part of a mission-driven community dedicated to helping others thrive. You will be trusted with autonomy encouraged to take ownership and supported by a team that values curiosity compassion and meaningful results.

We believe great culture and great performance go hand in hand. Delivering on our commitments is how we earn the trust of our practitioners and continue to expand our impact. Here you will find the freedom to experiment a focus on follow-through and the opportunity to grow along with the satisfaction of knowing your work directly improves lives every day.

Our Commitment to Diversity Equity & Belonging

We know innovation happens when diverse perspectives come together. Practice Better is committed to fostering an inclusive environment where every team member feels valued supported and empowered to contribute their best.

If you do not meet every requirement listed above we still encourage you to apply. Research shows that underrepresented groups often hesitate unless they feel 100% qualified. We are far more interested in your potential curiosity and alignment with our values.

We are committed to building a workplace where everyone can do the best work of their careers. We welcome applicants of all backgrounds experiences and abilities. Accommodations are available throughout the interview process upon request.

Ready to Apply

If this sounds like your next step we would love to hear from you. Join us in shaping the future of health and wellness for practitioners their clients and communities worldwide.

Apply Now Recruitment Notice & AI at Practice Better

All applications are reviewed directly by Practice Betters internal Talent Acquisition team - no bots no outsourcing. Legitimate communication from our hiring team will only come from email addresses ending in @ or @.

Practice Better will never ask for payment banking details or personal financial information during the recruitment process. If you receive suspicious communication claiming to represent Practice Better please contact our team at to verify its legitimacy.

AI in Recruitment at Practice Better
We use AI thoughtfully to take some of the repetitive work off our teams plate: early drafts of job descriptions first-round interview questions and help reviewing larger applicant pools. Its there to make the process smoother and more efficient for everyone.

What AI doesnt do is make decisions. Every hiring decision is made by real people using structured and consistent practices designed to reduce bias and ensure fairness.

Were committed to using AI responsibly and reviewing our approach regularly so it stays aligned with best practices legal guidance and the kind of candidate experience we want to deliver.

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