Director of Global Operations

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Global Director of Operations really do Think of yourself as the strategic architect of our global Global Operations we dont just manage teams; we design the standards that allow them to thrive across borders. We are a ridiculously good company and this role ensures that whether a client is supported in Manila Bogotá or Mumbai they receive the exact same world-class experience.

Imagine yourself going to work with one thing on your mind: Driving best in class Governance and Innovation. You arent just overseeing a campaign; you are the primary strategic partner for our clients working alongside Client Services to guide the long-term health and evolution of the account.

As Global Director of Operations you will:

• Drive Global Governance: Establish and lead the operating rhythm (Monthly/Quarterly Business Reviews) to ensure cross-regional alignment and accountability.
  

• Act as the Strategic Client POC: Serve as the primary operational point of contact for the client translating their high-level business goals into actionable operational strategies across all global sites.
  

• Standardize Excellence: Ensure One TaskUs consistency by identifying best practices in one region and scaling them globally to minimize performance variance.
  

• Enable Innovation: Lead the Innovation Council for your accounts leveraging data-driven insights to recommend process improvements AI integrations and cost-saving efficiencies.
  

• Oversee Performance Health: Act as the ultimate escalation point for global performance issues utilizing the Intelligent Alert System (IAS) to ensure regional teams resolve compliance and KPI gaps within 4872 hours.
  

• Collaborate Cross-Functionally: Partner closely with Client Services Finance and Recruitment to ensure the account is profitable growing and meeting its contractual SOW obligations.
  

• Guide Strategic Direction: Instead of managing daily staffing you will provide strategic guidance to regional Operations Managers to ensure they are meeting global standards.
  

Do you have what it takes to become a Global Director of Operations

Requirements:

• Experience: At least 10 years in BPO Operations with senior management experience.
  

• Strategic Relationship Management: Proven ability to build and maintain high-level client relationships as a trusted advisor and service provider.
  

• Global Scope: Experience overseeing large-scale accounts (500 FTEs).
  

• Analytical Rigor: Strong ability to interpret complex data from multiple sources to identify trends outliers and opportunities for optimization.
  

• Communication: Exceptional verbal and written communication skills; must be comfortable presenting to C-suite stakeholders.
  

• Technical Savvy: High proficiency in Google Suite and experience with data visualization tools (e.g. PowerBI) and centralized operating models.
  

• Mindset: A professional resilient and proactive attitude with a focus on leading through influence rather than direct command-and-control.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Director