Account Manager Base44

Were building the go-to-market team for Base44 an AI-powered software development platform recently acquired by Wix. As an Account Manager youll be instrumental in managing enterprise customers nurturing long-term partnerships ensuring they realize maximum value from our platform championing their success and identifying opportunities for growth.  

This role is ideal for a customer-centric professional who thrives in a fast-paced entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. Youll have a foundational role in scaling our business advocating for our customers and shaping a best-in-class customer experience.  

Responsibilities: 

• Own and nurture relationships with enterprise customers serving as their primary point of contact and trusted advisor  
• Ensure successful onboarding adoption and ongoing engagement with the Base44 platform  
• Identify and drive opportunities for account growth including renewals upsells and cross-sells  
• Proactively monitor customer health usage trends and satisfaction to mitigate churn and ensure long-term retention  
• Translate customer feedback and needs into actionable insights for the product engineering and leadership teams  
• Collaborate with sales product marketing and support to deliver a seamless and positive client experience  
• Develop and deliver regular business reviews demonstrating ROI and helping customers achieve their objectives  
• Maintain CRM best practices by documenting account activities insights and growth plans  
• Set the foundation to build and develop the account management team for the company

Qualifications :

• 6 years of account management or customer success experience in a B2B technology company preferably a startup  
• Experience managing enterprise customers in SaaS AI developer tools ML or related technology sectors  
• Proven track record of driving account growth renewals and customer satisfaction  
• Exceptional communication presentation and relationship-building skills  
• Strong problem-solving abilities and a passion for helping clients achieve their goals  
• Organized proactive and comfortable operating in a high-growth fast-changing environment 
• Bonus: Experience with AI platforms developer-focused solutions or technical customer onboarding

Additional Information :

Were Base44 a newly acquired part of Wix on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language-no traditional coding required. We operate like a startup within Wix: fast-moving collaborative and focused on solving complex problems with simple elegant solutions.

Remote Work :

No

Employment Type :

Full-time