System Support Manager-Engineering & Construction Applications

Brightspeed has an exciting opportunity for a System Support Manager Engineering & Construction Applications to join our rapidly growing team! As a System Support Manager you will oversee solutioning developing and maintaining systems that support the Engineering and Construction team. You will be part of the evaluation design documentation implementation testing and performance for various systems. You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team. Ensuring alignment of application/process long term goals and visions. The principal purpose is to drive automation process efficiency and customer service support.

As System Support Manager Engineering & Construction Applications your responsibilities will include:

• Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack
• Define document design test and implement strategies to enhance & support Network Systems including Engineering Service Delivery & Assurance NOC and Field Operations
• Strong leadership skills. Ability to work directly with internal and external IT partners as well as End Users.
• Support the IT Agile process with strong knowledge of JIRA; SQL Dashboards Kanban queries etc. by clearly documenting technical requirements and use cases
• Ability to perform RCA (Root Cause Analysis) post system outage
• Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges
• Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption
• Present program updates/status to leadership and stakeholders
• Ability to prioritize system enhancements request
• Work closely with system access team and SOX compliance related reporting

Qualifications :

WHAT IT TAKES TO CATCH OUR EYE:

•  Bachelors in network technology/engineering or relevant professional experience
• 7 years experience with Telecom industry Network systems Driving software development lifecycle and Technical Project Management
• Experience with IT systems requirements & development agile processes end to end & UAT testing
• Application specific experience: IQGeo AutoCAD MicroStation
• UI/UX - JavaScript React JS Experience with data visualization tools (Power Platform Big Query or Data Lake)
• Experience with PL/SQL development specific to PostgreSQL Oracle and MySQL databases
• Demonstrated experience in crisis management
• Firm grasp of networking concepts including Fiber and PON networks
• Ability to understand and explain complex technical information
• Experience with latest trends in technology both mobile and web to design and built innovative and efficient solutions
• Program/Project Management experience
• Ability to work successfully in both a team environment and independently
• Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team

Additional Information :

BONUS POINTS FOR:

• Masters degree
• Experience with scripting languages such as Python and UNIX
• PMP Certification
• Application specific experience: TIRKS WFMT DataNet CDMMS ARMOR Sitetracker Salesforce Optius/Oden Omnivue TNMS E2

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WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process. 

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice

Remote Work :

Yes

Employment Type :

Full-time