Principal Program Manager, PMO

Your Career
We are seeking a Principal Program Manager to join our GTM/CX PMO team focused on leading execution of complex cross-functional programs within one of our core go-to-market and customer experience domains:

• CPQ & Quote-to-Cash
• Sales Account Management & Forecasting
• Partner Ecosystems & Integrations
• Customer Support Success and Services platforms

This role partners closely with business and technology leaders to translate strategy into well-orchestrated delivery ensuring initiatives are planned aligned and executed with rigor across people process and technology.

The ideal candidate is a seasoned program leader who excels in driving execution in highly matrixed environments navigating ambiguity and enabling teams to deliver meaningful progress against critical GTM and CX priorities.

Your Impact

Program Delivery Leadership

• Lead end-to-end execution of strategic programs within a core GTM/CX domain from planning through deployment and stabilization.
• Develop and maintain integrated program plans covering scope milestones dependencies risks and readiness activities.
• Ensure consistent delivery discipline across cross-functional teams spanning IT Sales RevOps Finance Support Customer Success and Services Product and external partners.
• Drive alignment on sequencing and tradeoffs to support timely high-quality delivery.

Cross-Functional Orchestration

• Serve as the central point of coordination across business and technology stakeholders to maintain momentum clarity and accountability.
• Manage interdependencies across CRM CPQ billing entitlement partner platforms data/analytics and support systems.
• Proactively identify execution risks related to process change data readiness system integrations and enablement and drive resolution with appropriate owners.
• Partner with change management and enablement teams to support operational readiness and adoption.

Delivery Quality & Outcomes Enablement

• Establish and track delivery success measures tied to program milestones release readiness and operational stability.
• Ensure teams are set up to achieve intended outcomes.
• Provide structured forums for issue resolution dependency management and decision escalation.

Executive & Stakeholder Engagement

• Partner with senior leaders across Sales Customer Success/Services Support Finance and IT to maintain alignment on priorities progress and delivery risks.
• Provide clear decision-oriented updates on program status tradeoffs and execution implications.
• Build trust through consistency transparency and follow-through serving as a steady execution leader in complex initiatives.
• Represent the program in executive and cross-functional forums.

Qualifications :

Your Experience 

• 12 years of program management experience leading large cross-functional initiatives in one or more of the following domains:
  • CPQ / Quote-to-Cash
  • Sales Operations Account Management Forecasting
  • Partner Ecosystems Integrations and Co-sell motions
  • Customer Support Customer Success and Services platforms
• Demonstrated success driving delivery across enterprise-scale technology and operating model changes.
• Strong ability to work across business and IT navigating complex stakeholder environments with credibility and influence.
• Excellent executive communication skills able to convey status risks and implications clearly and succinctly.
• Proven capability to lead through influence structure and execution rigor rather than formal authority.
• Background in consulting enterprise SaaS or large-scale GTM/CX transformations strongly preferred.
• Local SF Bay Area candidates who can be onsite 3 days/week.

Additional Information :

The Team

You will be part of a growing passionate and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means were constantly working to make your experience amazing and you are part of the team breaking boundaries of what the workplace can be!

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $155000 - $251000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.

Remote Work :

No

Employment Type :

Full-time