Senior Director, Global Technical Services (Scale Delivery)

Job Summary

As the Senior Director for the Global Technical Services Scale Team you will lead a global team of Professional Services Consultants dedicated to guiding customers through their post-sales network security and Zero Trust journey. You will be responsible for the successful delivery and deployment of Palo Alto Networks solutions worldwide solidifying our position as the cybersecurity partner of choice.

Key Responsibilities

• Define the long-term vision and execute a hyper-growth strategy to scale the Global Scale Teams delivery capacity and capabilities.
• Oversee the end-to-end delivery of complex cybersecurity engagements ensuring exceptional quality standards and rapid time-to-value for customers.
• Build a culture that attracts develops and retains top-tier engineering and consulting talent particularly in India fostering an environment of innovation and inclusion.
• Act as the primary liaison between the India-based team and Global Technical Services leadership ensuring seamless integration into global account strategies.
• Champion a data-driven automation-first mindset to streamline delivery workflows code generation and testing processes.
• Collaborate with the Technical Services leadership team to define and execute the overall delivery strategy and associated strategic objectives.
• Partner with key stakeholders including regional teams PMO and Services Sales to drive organizational goals for revenue margin efficiency and automation.

Qualifications :

Required Qualifications

• 15 years of professional experience with at least 7 years in a senior leadership role (Senior Director/VP level) within a Global Professional Services System Integrator (SI) or Global Capability Center (GCC) environment.
• Proven track record of managing large-scale global delivery organizations (300 headcount) with P&L or cost-center accountability.
• Deep understanding of the cybersecurity and Zero Trust ecosystem including Network Security Cloud Security and Threat Intelligence.
• Experience setting up a delivery center from scratch or leading a significant expansion phase (0 to 1 and 1 to 100).
• Extensive experience leading culturally diverse teams with specific experience managing teams in India.
• Solid financial acumen with experience managing a P&L of $10M.

Preferred Qualifications

• Experience leading an organization through a transformation from Time & Material (T&M) to Managed Services or Fixed-Fee outcome-based delivery models.
• Demonstrable experience building high-performing engaged teams where talent is fully utilized.
• Experience working in a highly matrixed global environment influencing stakeholders across different time zones without direct authority.
• Excellent stakeholder and vendor management skills with a focus on upholding the mission of Palo Alto Networks.

Additional Information :

The Team

You will be part of a global Technical Services organization responsible for deployment and post-deployment services of our technologies for our global customers. Our mission is to ensure that every customer is rapidly and reliably deployed fully adopted and realizing value technically healthy and have the best experience in the cybersecurity industry. 

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time