Fraud and Payments Analyst
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
This position is based in Ceuta and requires the candidate to reside locally although it includes some opportunities for remote work.
As a Payments and Fraud Analyst you will be part of the Customer Operations team and report to the Payments and Fraud Team Manager. Your role is to carry out daily checks on customer accounts payments and activity to identify fraud and financial risk and to ensure all processes follow regulatory requirements.
This is a hands-on role involving daily monitoring alerts reports and manual checks as well as close cooperation with the Customer Service team.
Key Responsibilities
- Review customer accounts daily to identify potential fraud risk or unusual activity
- Monitor system alerts and reports and take appropriate action
- Process customer payments deposits and withdrawals
- Handle and resolve payment-related queries and issues
- Carry out customer registration checks and verify documentation
- Review and validate Know Your Customer (KYC) documents
- Perform anti-money laundering checks and monitoring including Enhanced Due Diligence when required
- Monitor player and financial activity to reduce fraud and financial risk
- Investigate payment issues
- Work closely with the Customer Service team to support customer queries and account issues
- Escalate high-risk cases and suspicious activity to management
- Support compliance with internal policies and regulatory requirements
- Assist with reporting and ongoing risk monitoring
Qualifications :
Qualifications & Experience
- Experience in the iGaming industry or a similar regulated online environment (required)
- Previous experience in an operations team such as fraud payments risk or customer service role.
- Experience working in an online business such as an operator payments provider or similar company
- Familiarity with payments processing and fraud tools (e.g. Nuvei / SafeCharge SEON Salesforce) is desirable
- Experience working with fraud prevention processes; knowledge of fraud detection tools is a plus
- Experience working with multiple teams such as Customer Service Compliance or Operations
- Basic knowledge of Microsoft Office (Excel Word Outlook)
Personal Skills
- Strong attention to detail and good analytical skills
- Comfortable working with manual checks and routine tasks
- Able to manage workload and priorities in a fast-paced environment
- Good decision-making skills when assessing risk
- Clear and professional communication skills
- Team player with the ability to work closely with Customer Service and other departments
- Reliable organised and able to follow procedures
- High level of integrity and respect for confidentiality
Additional Information :
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant inclusive and fulfilling work environment so you can #BeYourself
is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks were here for you.
Well also invest in your growth by providing development opportunities leadership training and cutting-edge industry certifications so you have the tools and resources to help you work win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
From pensions to bonus schemes and private medical insurance to life insurance weve got you covered.
*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out whats in place in your location.
We are committed to being an inclusive employer ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made please reach out to let us know ahead of your interview.
#LI-MS1 #LI-Onsite
Youre probably wondering outside of a fun exciting and varied role what else do you get Youll get a fantastic salary combined with some leading benefits. is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks were here for you.
Well also invest in your growth by providing development opportunities leadership training and cutting-edge industry certifications so you have the tools and resources to help you work win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
The Rank Group are committed to being an inclusive employer ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made please reach out to let us know ahead of your interview.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Microsoft Office
- Risk Management
- Financial Services
- Customer Service
- Fraud
- Root cause Analysis
- Law Enforcement
- Banking
- Analysis Skills
- Authentication
- Qualitative Research Interviewing
- ACH
About Company
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are t ... View more
