Technical Writer

Petah Tikva - Israel

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

What you get to do in this role:

Work closely with design engineering product management and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
Become familiar with ServiceNows content development processes DITA-based information model and writing style and standards
Gain a basic understanding of ServiceNows products and users and a deeper understanding of the specific features and user base you support
Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily

Qualifications :

Basic Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
Demonstrate English language proficiency through an assessment via HackerRank evaluating grammar sentence structure and skills in clear user-centric and procedural writing.
Understanding of content development life cycles and processes
1-2 years work experience (may include internships) in technical communication
Samples of your prior technical writing work school assignments or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
Experience authoring in DITA Markdown or another structured authoring architecture
Experience working in a fast-paced globally distributed software development environment and adapting quickly to changing priorities
Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

What you get to do in this role:Work closely with design engineering product management and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product featuresBecome familiar with ServiceNows content development pr...

What you get to do in this role:

Work closely with design engineering product management and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
Become familiar with ServiceNows content development processes DITA-based information model and writing style and standards
Gain a basic understanding of ServiceNows products and users and a deeper understanding of the specific features and user base you support
Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily

Qualifications :

Basic Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
Demonstrate English language proficiency through an assessment via HackerRank evaluating grammar sentence structure and skills in clear user-centric and procedural writing.
Understanding of content development life cycles and processes
1-2 years work experience (may include internships) in technical communication
Samples of your prior technical writing work school assignments or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
Experience authoring in DITA Markdown or another structured authoring architecture
Experience working in a fast-paced globally distributed software development environment and adapting quickly to changing priorities
Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Employment Type :

Full-time

Key Skills

Proofreading
Adobe Acrobat
Content Management Systems
Technical Writing
Visio
Microsoft Powerpoint
Sharepoint
XML
Confluence
Wiki Systems
Word Processing
Writing Skills

Apply Now

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ServiceNow

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