Retail Business Director (Chief of Staff to President, Retail)

Retail Strategic Planning and Operations Business Director 

Position Summary

The Chief of Staff to the President Retail serves as a strategic advisor integrator and execution partner to ensure alignment momentum and impact across the Retail organization. This role drives clarity prioritization and cross-functional collaboration enabling the President Retail to focus on the most critical decisions and initiatives. Operating with high influence the Chief of Staff leads through relationships structured thinking and disciplined program management.

Key Responsibilities

Strategic Planning & Initiative Leadership

• Act as a strategic partner for the president of retail related to targeted initiatives and help set direction for the retail leadership team.
• Facilitate the development of strategic priorities long-range planning and the Retail organizations agenda for key initiatives.
• Track and report on Retail KPIs partnering with business owners to ensure execution on special projects that drive performance.
• Review assess and evaluate key areas of the retail business by conducting root cause analysis of issues finding solutions and implementing efficient changes needed to drive results across teams.
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Execution & Project Facilitation

• Establish governance common processes tools metrics and resources needed to successfully execute against retail KPIs.
• Advise organize and facilitate execution of critical projects ensuring they deliver measurable impact.
• Stay closely connected to Retail initiatives proactively identifying roadblocks driving solutions and flagging risks or slippage to the President Retail.
• Coordinate with adjacent functional leaders to strengthen cross-functional alignment and drive shared outcomes.

Leadership Support & Organizational Alignment

• Represent the president retail in key meetings as needed ensuring continuity of leadership presence and decision-making.
• Support overall administration of the presidents calendar ensuring prioritization preparedness and anticipation of needs.
• Serve as a connector and influencer across the retail organization convening stakeholders and shaping perspectives to align with retail goals

Qualifications :

Key Attributes & Competencies

• Systematic Thinker: Able to break down complexity build structure and drive clarity across ambiguous or evolving priorities.
• Data-Driven: Leverages analytics and insights to inform recommendations measure impact and guide decision-making.
• Strong Project Management: Highly organized disciplined and adept at moving multiple initiatives forward simultaneously.
• Organizational Influence: Leads through credibility communication and relationship-buildingwithout authority or direct reports.
• Trust & Confidence Builder: Earns the confidence of senior leaders and partners through integrity judgment discretion and dependable follow-through.

Additional Requirements

• Minimum of five years of business experience
• Experience in both strategic and tactical operational roles 
• Prior leadership experience and a demonstrated ability to lead via influence 
• MBA or equivalent
• Prior experience in the retail industry strongly preferred
• Prior chief of staff experience preferred

Additional Information :

This position is based in Knoxville TN and is an onsite role. Relocation assistance may be provided for the selected candidate.

Remote Work :

No

Employment Type :

Full-time