Print Production Account Specialist 1

Coordinate production of printed materials or print-related services for the companys clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through the final disposition of the product.

Responsibilities:

• Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers products.
• Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs solicit additional information needed for current jobs and coordinate changes to jobs.
• May forward/review proofs with customer obtain approval of materials such as artwork color separations or ink samples.
• May coordinate production of components with other internal plants and/or external vendors as required.
• Engage appropriate departments to verify the issue and determine the root case.
• Communicate with customers regarding the resolution of issues
• Monitor progress of jobs throughout production confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• Business Unit/Platform Specific duties
  • May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
  • May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
  • May have responsibility for the composition and/or copy prep of the customers products.
  • Performs other related duties and participates in special projects as assigned.

Qualifications :

• Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job.
• Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company.
• Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing spreadsheets or other programs specific to the job in order to complete duties successfully.
• Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job.
• Must have very good oral and written communication skills sufficient to explain departmental policy methods and/or procedures when completing assignments.
• Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others.
• Must be able to work weekends and holidays.

Additional Information :

The national pay range for this role is $41900 to $59400/ year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon but not limited to: education skills experience proficiency performance shift and addition to base salary depending on the role the total compensation package may also include participation in a bonus commission or incentive program. RRD offers benefits including medical dental and vision coverage paid time off disability insurance 401(k) with match life insurance and other voluntary supplemental insurance coverages plus tuition assistance maternity leave adoption assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability/veterans

Remote Work :

No

Employment Type :

Full-time