Key Account Director

Were looking for a strategic relationship-driven Key Account Director to lead and grow some of SilverTechs most important client this role youll own the full client lifecycle for a portfolio of high-value accounts acting as a trusted advisor while helping clients envision plan and execute long-term digital growth.

Youll work closely with client stakeholders and internal delivery teams to uncover opportunities solve business challenges and align SilverTechs services to client goals. This is a highly visible role that blends strategy client advocacy and collaboration across sales delivery and leadership.

What Youll Do

• Manage a portfolio of 68 high-value client accounts ($500K$1M each)
• Build strong trusted relationships with client stakeholders at all levels
• Lead Quarterly Business Reviews (QBRs) to discuss goals performance risks and future opportunities
• Develop and present strategic and tactical account plans that align client needs with SilverTechs service offerings
• Partner with clients to define long-term multi-year visions for platform growth and evolution
• Identify client pain points and opportunities translating them into actionable solutions
• Collaborate with delivery teams to define project scope goals assumptions and deliverables
• Coordinate estimates and proposals with internal teams and client stakeholders
• Partner with Sales and the VP of Client Services to position proposals value and execution priorities
• Serve as the client advocate internally to ensure work meets expectations for scope timeline and budget
• Manage and communicate scope documentation and statements of work
• Stay informed on industry trends emerging technologies and best practices relevant to client needs
• Maintain accurate reporting and account documentation using Salesforce and other internal tools
• Represent SilverTech with professionalism responsiveness and a strong client-first mindset

Benefits

• Strong compensation package
• Competitive health packages
• 401k company match
• Flexible schedules
• Hybrid workweek
• Unlimited PTO after 5 years
• Your birthday off
• Regular learning & development opportunities
• Monthly company-provided lunches
• A fun collaborative and innovative team that actually likes working together
• Cutting-edge technology and creative freedom
• Regular crew events outings and more!
• We believe in career growth and will help you get where you want to go.

What You Need to Succeed

• Bachelors degree preferred (marketing information technology or related field)
• 58 years of experience in digital marketing technology account management consulting or software-based environments
• Proven success managing a $35M book of business
• Experience working on large-scale web-based or digital solutions
• Strong business analysis skills with the ability to define client requirements and success criteria
• Exceptional client service orientation with strong verbal and written communication skills
• Ability to collaborate effectively across cross-functional teams
• Experience communicating strategy and recommendations to senior stakeholders
• Prior consulting or business analysis experience is a plus

Working Location & Travel

• This job operates in one of our three professional office environments and/or remote work location (Home office)
• Travel is required as necessary

Who We Are

We are an award-winning digital experience agency with offices in New Hampshire Indianapolis and Ohio that thrives on combining big ideas and creative tech to solve todays most challenging business problems. Our advanced skillsets and extensive experience have been proven to be successful in helping businesses achieve aggressive growth. Learn more about our team values and the individuals who have led the agency since its inception in 1996 at

Our Vision
To set the standard for digital excellence by building proactive enduring partnerships that move clients forward with clarity and confidence.

Our Values

• Professional Deliver Excellence: We act with integrity honesty and accountability supporting one another and taking pride in delivering consistent high-quality results for our clients.
• Passionate Explore Possibilities: We stay curious and always look for ways to learn grow and innovate solving complex problems with smart practical solutions.
• Authentic Be True: We show up as ourselves genuine approachable and respectful creating a space where everyone feels comfortable contributing.
• Connected Stronger Together: We collaborate openly value each others strengths and believe our shared knowledge and teamwork make us better than we are alone.
• Autonomous Own the Outcome: We trust each other to make thoughtful decisions that support our teams success creating space for people to use their strengths and personality while removing barriers and providing the tools needed to grow and thrive.

SilverTech Inc. is an equal opportunity employer.

We participate in E-Verify for all employees -This Employer will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. Employers may not use e-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9