Sr. Manager, Program Management, ReCommerce
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Job Location:
Bellevue, WA - USA
Yearly Salary:
$ 136200 - 225200
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Amazon Worldwide Returns & ReCommerce (WWR&R) we aspire to zero: zero cost of returns zero defects and zero waste.
We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWR&R includes business product program operational data and software engineering teams who together manage the lifecycle of returned and damaged products.
In this role you will lead a team of program managers and process specialists responsible for under the roof quality metrics working with both business and operational partners to standardize processes workstations training and item evaluation content. You will champion and diagnose global Amazon processes identify improvement opportunities devise strategies and guide/implement the improvement effort including standardization worldwide. You will be a caretaker for global best practice sharing and documentation. You will be influential in forging cohesive business relationships between our product operations and business retail and FBA teams while designing scalable systematic solutions that improve our quality metrics and reduce customer concessions. You will be responsible for identifying and driving short-term improvements through your team while building strategies that support our Reverse Logistics building of the future.
Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
Key job responsibilities
Managing a team of program managers and process specialists responsible for under the roof quality metrics (e.g. sellable yield concessions audit success) for the Reverse Logistics network
Reporting progress against key goals and metrics with executive leaders in WBR MBR and QBRs
Determining the long-term strategy to improve evaluation accuracy of returned and damaged goods worldwide
Balancing Amazon (and Sellers) Recovery with customer trust
Deep diving and responding to executive escalations for customer trust issues for products resold to customers
Partnering with ReLo Operations ACES Product and business teams to launch new programmatic initiatives that improve recovery while reducing concessions
- 7 years of program or project management experience or Bachelors degree
- 7 years of team management experience
- 10 years of program or project management experience
- 7 years of cross functional project delivery experience
- Bachelors degree in management business administration economics engineering marketing
- Experience with SQL and data visualization tools such as Tableau
- Experience implementing repeatable processes and driving automation or standardization
- Experience in creating process improvements with automation and analysis or experience delivering results for large cross-functional initiatives/projects
- MBA or Masters degree
- Experience managing analyzing and communicating results to senior leadership while working cross functionally across several teams
- Experience in creating process improvements with automation and analysis or experience in solving complex business challenges by delivering accurate and timely financial models analysis and recommendations that have a proven impact on business (e.g. financial savings operational improvements or customer benefits)
- Detail-oriented with a demonstrated ability to self-motivate and motivate project team members to achieve teams goals
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136200/year in our lowest geographic market up to $225200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWR&R includes business product program operational data and software engineering teams who together manage the lifecycle of returned and damaged products.
In this role you will lead a team of program managers and process specialists responsible for under the roof quality metrics working with both business and operational partners to standardize processes workstations training and item evaluation content. You will champion and diagnose global Amazon processes identify improvement opportunities devise strategies and guide/implement the improvement effort including standardization worldwide. You will be a caretaker for global best practice sharing and documentation. You will be influential in forging cohesive business relationships between our product operations and business retail and FBA teams while designing scalable systematic solutions that improve our quality metrics and reduce customer concessions. You will be responsible for identifying and driving short-term improvements through your team while building strategies that support our Reverse Logistics building of the future.
Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
Key job responsibilities
Managing a team of program managers and process specialists responsible for under the roof quality metrics (e.g. sellable yield concessions audit success) for the Reverse Logistics network
Reporting progress against key goals and metrics with executive leaders in WBR MBR and QBRs
Determining the long-term strategy to improve evaluation accuracy of returned and damaged goods worldwide
Balancing Amazon (and Sellers) Recovery with customer trust
Deep diving and responding to executive escalations for customer trust issues for products resold to customers
Partnering with ReLo Operations ACES Product and business teams to launch new programmatic initiatives that improve recovery while reducing concessions
- 7 years of program or project management experience or Bachelors degree
- 7 years of team management experience
- 10 years of program or project management experience
- 7 years of cross functional project delivery experience
- Bachelors degree in management business administration economics engineering marketing
- Experience with SQL and data visualization tools such as Tableau
- Experience implementing repeatable processes and driving automation or standardization
- Experience in creating process improvements with automation and analysis or experience delivering results for large cross-functional initiatives/projects
- MBA or Masters degree
- Experience managing analyzing and communicating results to senior leadership while working cross functionally across several teams
- Experience in creating process improvements with automation and analysis or experience in solving complex business challenges by delivering accurate and timely financial models analysis and recommendations that have a proven impact on business (e.g. financial savings operational improvements or customer benefits)
- Detail-oriented with a demonstrated ability to self-motivate and motivate project team members to achieve teams goals
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136200/year in our lowest geographic market up to $225200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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