Front Office Production Support Trading Systems Support BRAZIL HYBRID REMOTE

Tasks

• Provide Front Office production support for Fixed Income trading systems.
• Support Bonds (Credit & Government) Swaps Futures and Inflation-Linked instruments.
• Own production incidents end-to-end including triage impact analysis resolution and follow-up.
• Perform rapid issue diagnosis and business impact assessment during live trading.
• Communicate clearly with traders and business users under time pressure.
• Develop temporary workarounds to ensure trading continuity.
• Perform root cause analysis across the full trade lifecycle (capture booking pricing risk settlement).
• Participate in problem management to prevent recurring issues.
• Document incidents solutions and procedures in the knowledge base.
• Execute functional regression integration and end-to-end testing.
• Perform pre-market system and market data feed validation.
• Validate trade booking pricing P&L and risk sensitivities.
• Design and execute test cases based on real trading scenarios.
• Log track and manage defects using Jira and test management tools.
• Support UAT activities with trading and business users.
• Analyze application logs and identify error patterns.
• Assist with minor enhancements bug fixes and release support.
• Support monitoring and alerting improvements

Requirements

• Experience supporting Front Office trading systems preferably Fixed Income.
• Strong production support experience in a trading or financial services environment.
• Solid understanding of Fixed Income products (Bonds Swaps Futures Inflation-Linked instruments).
• Knowledge of OTC and eTrading workflows.
• Familiarity with market data feeds.
• Understanding of pricing and risk analytics (P&L sensitivities).
• Experience in functional and regression testing of trading platforms.
• Ability to design and execute test cases based on business scenarios.
• Experience using Jira for incident and defect management.
• Basic experience with test management tools (Xray or similar).
• Ability to analyze application logs (Kibana or similar).
• Basic scripting or querying skills (SQL Bash or PowerShell).
• Exposure to programming languages such as Python Java or JavaScript.
• Basic understanding of cloud platforms (AWS).
• Familiarity with microservices REST APIs and messaging systems.
• Strong communication skills and ability to work under pressure.
• Fluent English (Spanish is a plus).