Software Development Engineer Hyderabad Hybrid

We are seeking an experienced Full Stack ServiceNow Developer to help build the next generation of AI-powered workforce solutions. In this role you will design develop and deploy autonomous digital agents within the ServiceNow platform-AI entities that function as intelligent Scrum Masters and workflow orchestrators.

You will work across the full ServiceNow technology stack integrating advanced AI/ML capabilities to create adaptive predictive and automated digital experiences. This position requires strong technical expertise architecture-level thinking and close collaboration with product managers data scientists and business stakeholders.

This is a unique opportunity to shape the foundation of an agentic digital workforce and influence how enterprises deliver collaborate and innovate.

• Design develop and customize applications across the ServiceNow ecosystem including ITSM ITOM SPM and custom applications to support AI-enhanced workforce capabilities.

• Build end-to-end components:

  • Backend: Flow Designer Script Includes Business Rules APIs (REST/SOAP) data models

  • Frontend: Service Portal Now Experience UI Builder React-based components

• Integrate external AI services APIs and data sources to enable decision automation predictive insights and conversational experiences.

• Architect and implement autonomous AI agents within ServiceNow including AI-driven Scrum Masters capable of sprint planning backlog refinement velocity tracking and reporting.

• Develop intelligent automation features such as adaptive recommendations self-learning behaviors and dynamic workflow execution.

• Leverage LLMs machine learning models orchestration engines and automation frameworks to emulate human reasoning and task completion.

• Collaborate with business stakeholders Scrum teams and technical owners to translate requirements into scalable technical solutions.

• Participate in Agile ceremonies including backlog refinement sprint planning and product demos.

• Support AI-driven automation for sprint analytics risk detection and forecasting.

• 5 years of hands-on ServiceNow development experience (custom applications ITSM ITOM SPM).

• Strong proficiency in JavaScript Glide API AngularJS/React HTML/CSS within the ServiceNow framework.

• Deep understanding of ServiceNow architecture including Flow Designer IntegrationHub Script Includes Business Rules ACLs and CMDB.

• Full stack development expertise across front-end UI/UX and server-side logic.

• Experience integrating ServiceNow with AI/ML systems LLMs chatbots or automation platforms.

• Proven ability to build autonomous workflows and intelligent automation at scale.

• Strong knowledge of Agile/Scrum methodologies and their application in ServiceNow projects.

• Excellent communication and problem-solving skills with the ability to explain complex concepts to diverse audiences.

• Experience with DevOps toolchains such as Git Jenkins and CI/CD pipelines for ServiceNow.

• ServiceNow certifications such as CAD CIS (ITSM/CSM/ITOM) or micro-certifications (IntegrationHub Predictive Intelligence).

• Background in agent-based AI systems or autonomous digital workforce solutions.

This role extends beyond traditional ServiceNow development. You will help build the architecture and capabilities of a digital agentic workforce including AI-powered Scrum Masters that enhance collaboration streamline delivery and elevate enterprise agility. Your work will play a critical role in shaping how teams operate automate and innovate in the era of AI-driven productivity.