IT Site Support Engineer

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The worlds largest businesses critical infrastructure organizations and government agencies rely on Zscaler to secure users branches applications data & devices and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We champion an AI Forward People First philosophy to help us accelerate and innovate empowering our people to embrace their potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for an IT Site Support Engineer to join our IT department reporting to the IT Regional Manager APAC.

You will provide comprehensive technical support to our organization balancing technical expertise problem-solving abilities and excellent communication skills to ensure smooth IT operations and user satisfaction.

What youll do (Role Expectations)

• Respond promptly to IT Helpdesk requests and efficiently troubleshoot technology-related issues
• Deliver hands-on technical support both in-person and remotely for systems applications software and hardware
• Manage the lifecycle of employee equipment including setup configuration deployment and maintenance of devices and peripherals
• Install configure and maintain standard hardware software and system images as per company specifications
• Troubleshoot network connectivity issues and support conference room technologies Zoom services and printers

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to whats needed navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team not just yourself. You embrace our challenge culture by giving and receiving ongoing feedbackknowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customerboth internal and externaland anchor your decisions in solving their real-world problems. You champion their needs from start to finish knowing their success is our success.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions processes and teams that are not just effective today but are built to last and support a high-growth global organization.

What Were Looking for (Minimum Qualifications)

• Skilled in using ServiceNow for support request management and experienced with Windows MacOS and mobile hardware deployment
• Expertise in Google Workspace MS Office and collaboration tools like Zoom Slack and MS Teams
• Strong problem-solving multitasking and customer service abilities
• Excellent communication skills with a proven track record in technical and client-focused support

What Will Make You Stand Out (Preferred Qualifications)

• Proficient in Zoom Room setup troubleshooting and IT asset management systems
• Strong understanding of TCP/IP networking including subnets DNS DHCP and WiFi technologies
• Knowledgeable in IT security best practices

#LI-Hybrid

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.