Training Manager-Seasonal

Job Title: Training Manager

Department: Talent & Culture

Company: Green Coast Hotel- MGallery Collection (Accor)

Reports To: Talent & Culture Manager

Position Summary

The Training Manager is responsible for cultivating a distinctive meaningful and personalized guest experience in line with MGallerys brand promise: Inspired by Her and Memorable Moments. The role ensures all Heartists are trained to deliver refined authentic and story-driven service while fully complying with Accor luxury standards and local regulations.

Key Responsibilities

• Design and implement the annual training plan aligned with MGallery brand standards Accor Academy and hotel business goals.
  
• Translate MGallerys storytelling cultural identity and luxury positioning into engaging training programs.
  
• Ensure full deployment of Accor mandatory and brand-specific learning initiatives.
  
• Lead onboarding and brand immersion programs for new Heartists emphasizing MGallerys unique story and service rituals.
  
• Facilitate luxury service excellence emotional intelligence guest personalization and soft-skills training.
  
• Coordinate operational training with department heads to ensure consistent service quality.
  
• Ensure Heartists understand and live the MGallery guest journey signature moments and brand touchpoints.
  
• Prepare teams for brand audits LQA/Forbes standards and guest satisfaction excellence.
  
• Continuously elevate service culture through creative and experiential learning methods.
  
• Support leadership and succession development for supervisors and managers.
  
• Coach leaders on effective on-the-job training and performance coaching.
  
• Promote a culture of continuous learning engagement and empowerment.
  
• Ensure compliance with Accor policies health & safety and local labor regulations.
  
• Maintain accurate training records in Accor learning platforms.
  
• Prepare training metrics reports and action plans based on audit results and KPIs.
  
• Partner closely with Department Heads to identify training needs and schedule programs.
  
• Manage the training budget efficiently and coordinate external facilitators as required.
  
• Support pre-opening renovation or rebranding training initiatives when applicable.
  

Requirements

Qualifications & Experience

• Bachelors degree in Hospitality Management Human Resources Education or related field.
  
• Minimum 35 years of Learning & Development or Training experience in a luxury or lifestyle hotel.
  
• Experience within Accor MGallery or an international luxury brand is highly desirable.
  
• Certified Trainer / L&D certification is an advantage.
  

Skills & Competencies

• Strong facilitation storytelling and engagement skills.
  
• Excellent communication skills in English (additional languages preferred).
  
• Deep understanding of boutique luxury service and personalized guest experiences.
  
• Creative mindset with strong organizational and analytical abilities.
  
• Proficiency in LMS platforms and Microsoft Office.
  
• Passion for people development and living the Heartist culture.
  

Benefits

• Competitive compensation and benefits package.
  
• Opportunities for career advancement within the Accor global network.
  
• A supportive and inspiring work environment in one of Albanias most beautiful coastal destinations.
  
• Access to world-class training programs through the Accor Academy.
  

Method of Application:

All those interested can apply using one of the following methods:

• Directly through Zoho Recruit
  
• By sending their CV to
  

Application deadline: 28.02.2026

* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".

Join Green Coast Hotel MGallery Collection where every detail tells a story and every stay becomes a timeless memory.