FinTech Client Support Services Analyst (Mid Shift)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Why Nasdaq
When you work at Nasdaq youre working for more open and transparent markets so that more people can access opportunities. Connections can be made jobs can be created and communities can thrive. We want all our employees to have access to opportunity too. That means planning for career growth ensuring you have the tools you need and promoting an inclusive culture where were all valued for our unique perspective.
Here you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data analytics and market intelligence.
Here were committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better but we also need representative voices to power the fresh thinking that is vital for our business and our clients.
What We Offer
This is a permanent full-time role based in Bonifacio Global City Taguig following a hybrid work model setup (at least 2 office days per week).
You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.
In return you will receive HMO coverage for you and your dependents employee stock purchase plan equity grant retirement plan annual bonus free counseling sessions subscription to e-learning platforms fitness wellness and more.
What You Will Do
As a Client SupportServicesAnalyst reporting to Client SupportServicesManageryoullplay a critical role in delivering exceptional client supportandcontributing toprocess improvements withinthe in this positionifyoureorganized eager to learn collaborativehave a global mindset and bring a passion for technology and client success to a fast-paced high-impact environment.
Assist clients by supporting cloud-based IT products used by financial institutions.
Provide timely updates on incident progress and scheduled system upgrades.
Share ideas to improve processes and enhance service quality.
Help create and maintain internal knowledge articles.
What We Expect
Bachelors degree in Information Technology Computer Science Business Finance or related field.
Strong problem-solving skills with the ability to analyze issues logically.
Excellent written and verbal communication skills with the ability to simplify complex technical concepts for clients.
Customer-centric mindset with professionalism and empathy.
Ability to work in rotating shifts during occasional weekends/holidays as needed for global operations.
Willingness to work afternoon shifts (11:0020:00 PHT).
Ability to collaborate effectively with team members demonstrating a teamplayer mindset openness to feedback and a supportive approach to shared goals.
Assist clients by supporting cloud-based IT products used by financial institutions.
Provide timely updates on incident progress and scheduled system upgrades.
Share ideas to improve processes and enhance service quality.
Help create and maintain internal knowledge articles.
What Would Be Helpful
Internship or experience in Client Support Project Management or Client Services.
Familiarity with financial services or Capital Markets.
Interest in using AI tools to improve workflows and automate tasks.
Does It Sound Like You
Please follow through by clicking the Apply link and submitting your application. If your skills and experience are a match we will be in touch the meantime please visit our website and social media channels to learn more about our innovative business inclusive culture and where a career at Nasdaq can take you.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
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