Program Supervisor

White Bear Lake, MN - USA

Hourly Salary: USD 22 - 25

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Program Supervisor Community & Employment Services

Phoenix Alternatives Inc. (PAI) is seeking a Program Supervisor to join our leadership team supporting multiple service areas within the organization. This is a regular ongoing Program Supervisor position and must meet Designated Coordinator (DC) qualifications under DHS 245D.

This role is designed to evolve over time in response to organizational growth and service needs. Initially the Program Supervisor will support Employment Services and Community Day Support Services (CDSS). CDSS is a community-based program in which individuals begin and end their day at home with staff providing transportation and support throughout the day while participating in activities such as visiting libraries malls parks and other community locations. Unlike traditional day services services are delivered entirely in the community rather than at a fixed program site.

Over time this position will transition to support a new line of business currently in development while also providing leadership and case management support within PAIs In-Home Services and Respite programs.

About PAI

Phoenix Alternatives Inc. (PAI) has been serving individuals with developmental and intellectual disabilities since 1990. We provide Individualized Home Supports Respite Services Employment Services Community Day Support Services CFSS Consultation and other person-centered services designed to support meaningful community inclusion and quality of life.

PAI offers a collaborative mission-driven workplace focused on quality services regulatory compliance and professional growth.

Position Summary

The Program Supervisor provides leadership supervision and operational oversight to ensure high-quality person-centered services in compliance with Minnesota DHS 245D licensing requirements and PAI policies. This position will support multiple service areas over time and collaborate closely with program leadership to ensure continuity and quality of services.

Key Responsibilities

Employment Services & Community Day Support Services (Initial Focus)

Provide day-to-day supervision coaching and support to staff delivering Employment Services and CDSS.
Ensure safe and effective community-based service delivery including transportation and participant support.
Coordinate staffing schedules and service coverage.
Conduct observations and provide feedback to staff to support quality service delivery.
Ensure accurate and timely documentation and reporting.
Respond to incidents and service-related concerns and ensure appropriate follow-up.

In-Home Services Respite & Emerging Programs (Evolving Focus)

Transition into supporting In-Home Services and Respite programs as organizational needs evolve.
Provide leadership and case management support for individuals receiving in-home and respite services.
Develop review and maintain required DHS service plans safety plans and person-centered documentation in collaboration with case managers guardians and team members.
Support development and implementation of new service lines and programs.

General Program Leadership

Supervise train coach and support Direct Support Professionals and program staff.
Assist with interviewing hiring onboarding and retention of staff.
Ensure staff complete required initial and ongoing training.
Monitor compliance with DHS licensing standards and PAI policies.
Collaborate with other Program Supervisors and leadership to support organizational goals.

Qualifications

Required (Designated Coordinator DHS 245D):

Bachelors degree in a human services-related field and one year of full-time direct care experience; OR
Associate degree or diploma in a human services-related field and two years of full-time direct care experience; OR
Four years of full-time direct care experience with individuals with disabilities or older adults.

Additional Requirements:

21 years of age or older.
Ability to pass and maintain DHS background study clearance.
Supervisory or leadership experience in a human services setting.
Knowledge of DHS licensing requirements and person-centered practices.
Valid drivers license reliable transportation and acceptable driving record.
Strong communication organization and problem-solving skills.

Preferred Qualifications:

Experience with Employment Services CDSS Individualized Home Supports or Respite Services.
Case management or service coordination experience.
Experience supporting community-based programs.

Schedule & Work Environment

Community-based role with work occurring in homes community settings and employment sites.
Primarily weekday hours with flexibility as needed to meet program and staff needs.

Compensation

$47000 $54000 depending on experience.

PAI is an equal opportunity employer committed to affirmative action and fostering a welcoming inclusive workplace.

Required Experience:

Manager

Program Supervisor Community & Employment ServicesPhoenix Alternatives Inc. (PAI) is seeking a Program Supervisor to join our leadership team supporting multiple service areas within the organization. This is a regular ongoing Program Supervisor position and must meet Designated Coordinator (DC) qu...