Customer Service Representative CSR 26-00234
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Service Representative
Location: Wilmington DE (Onsite; potential hybrid after training)
Duration: 6-month contract
Pay Rate: $20/hour (W2)
Position Overview
We are seeking a professional and customer-focused Customer Service Representative to support a high-volume call center environment. This role involves handling inbound customer inquiries while also performing back-office functions related to billing collections and service processing. The ideal candidate will deliver accurate timely and courteous service to both internal and external customers.
Key Responsibilities
Handle a high volume of inbound customer calls as a primary responsibility
Perform back-office customer service functions including:
Billing inquiries and adjustments
Field service processing scheduling and completion
Collections bad debt processing and cash handling
Provide professional effective and efficient customer service in compliance with company policies procedures and applicable regulatory requirements
Receive investigate and resolve customer calls emails complaints and inquiries related to billing collections and other customer service matters
Ensure customer interactions service orders and transactions are handled accurately timely and efficiently
Achieve established customer service metrics and satisfaction goals
Ensure all service orders are accurately entered into the Customer Information System (CIS)
Assist with routing new development for meter reading and CIS entry
Perform reception and cashiering duties professionally
Process customer payments prepare daily deposits and maintain cash and reconciliation reports
Maintain accurate customer records billing data service orders and related documentation
Promote and explain company programs initiatives and services (e.g. ACH eBilling conservation programs)
Education & Experience
Minimum 2 years of customer service experience in a call center front office back office billing or collections environment
Associates degree or equivalent from a two-year college or technical school preferred
Experience in a regulated utility or municipal customer service environment preferred
Experience using CC&B Customer Billing System or similar customer billing platforms preferred
Knowledge Skills & Abilities
Strong ability to prioritize and manage multiple competing tasks
Comfortable working in a digital environment using computers laptops tablets smartphones and related software
Working knowledge of Google Workspace (Docs Sheets Email etc.)
Strong communication problem-solving and organizational skills
Ability to work independently while maintaining attention to detail
Work Schedule & Environment
Onsite 5 days per week during training
Role may transition to hybrid after successful completion of training
For more details reach at or Call / Text at .
About Navitas Partners LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
