Administrative Assistant

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

This Account Analyst position serves as a critical operational backbone for our Integrated Facilities Management (IFM) client accounts ensuring seamless performance management data analysis and client satisfaction. Youll work closely with our Center of Excellence team to maintain deep visibility into contract performance drive continuous improvement initiatives and serve as a key liaison between JLL account teams and our clients. This role directly contributes to JLLs business objectives by ensuring contract compliance optimizing operational performance and strengthening client relationships through proactive communication and data-driven insights that demonstrate our value delivery.

What your day-to-day will look like:

Monitor and analyze account team performance against KPIs using JLLs Momentum platform proactively identifying gaps and ensuring adherence to contract deliverables

Collect validate and prepare monthly IFM reports and quarterly business reviews (QBRs) for client and internal stakeholders including presenting findings and recommendations

Analyze maintenance work order data to identify performance trends procedural gaps and improvement opportunities for client presentation

Lead account-wide communication initiatives and employee engagement efforts including planning virtual and in-person events and maintaining team calendars

Manage client portal access and information maintenance while coordinating daily incident reporting from facility managers to all stakeholders

Support Center of Excellence initiatives by facilitating team trainings managing project closeouts and assisting with best practices development and distribution

Coordinate employee onboarding/offboarding processes and provide organizational support to help achieve overall team goals

Required Qualifications:

Bachelors degree from an accredited institution

3-5 years of relevant experience in account management data analysis or facilities management

Demonstrated expertise in strategic thinking proactive communication and partnership building with strong organizational agility

Advanced Microsoft Office Suite proficiency with proven ability to extract and analyze data from multiple systems

Advanced oral and written communication skills with ability to prepare technical materials using specialized terminology

Strong analytical skills with track record of proactive issue identification and solution development

Proven ability to collaborate effectively across multiple organizational levels and operate independently in fast-paced environments

Preferred Qualifications:

Experience with facilities management or integrated services delivery

Familiarity with KPI tracking and performance management systems

Background in client-facing roles or account coordination

Experience with project management and process documentation

Knowledge of maintenance operations and work order management systems

Previous experience with SharePoint and data management platforms

Understanding of facilities management best practices and industry standards

Location:Remote in the US

Work Shift:PART TIME ROLE

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

54000..00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

Remote Richmond VA

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Required Experience:

Junior IC

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...