Service BDC Associate – Bilingual (Spanish English)
Share
Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a professional and customer-focused Business Development Center (BDC) Associate to support our Service Department. This role is responsible for managing inbound and outbound customer communications scheduling service appointments and providing a high level of customer care.
Bilingual Spanish/English communication skills are required for this position due to regular interaction with Spanish-speaking customers as part of the essential job duties.
Essential Job Functions
- Answer inbound phone calls texts emails and online service inquiries in a timely and professional manner
- Communicate effectively with customers in English and Spanish regarding service appointments and general service information
- Schedule confirm and reschedule service appointments using CRM and DMS systems
- Perform outbound follow-up communications including appointment reminders missed appointment follow-ups and service campaigns
- Accurately document all customer interactions and maintain detailed records
- Meet or exceed established activity appointment and show-rate performance goals
- Coordinate with Service Advisors and Management to ensure efficient workflow
- Deliver an exceptional customer experience consistent with company standards
Required Qualifications
- Ability to communicate professionally in both English and Spanish as required for customer-facing responsibilities
- Prior customer service call center BDC or automotive dealership experience preferred
- Strong verbal and written communication skills
- Ability to manage high call volume in a fast-paced environment
- Basic computer proficiency including CRM DMS email and texting platforms
- Strong organizational skills and attention to detail
- Reliable attendance and punctuality
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
As your local Toyota dealer in Killeen, TX, we proudly serve the community with new Toyotas, certified pre-owned Toyotas and used cars for sale.
