Customer Service Specialist

Clearwater, SC - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Description

Responsibilities:

Serve as the primary point of contact for patients clinics and healthcare providers regarding product ordersservice issues and account inquiries.
Educate patients and customers on medical products usage guidelines and delivery timelines.
Support the sales team with order processing tracking and follow-up communication.
Manage inbound and outbound calls emails and messages with professionalism and urgency.
Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.
Document all interactions and maintain accurate records in CRM or EMR systems.
Collaborate with internal teams (sales logistics billing) to ensure a seamless customer experience.
Monitor open orders backorders and follow up to ensure timely fulfillment.

Qualifications

Skills & Abilities

Fluent in Spanish preferred but not required
Experience in handling inquiries across multiple channels including phone calls live chats and emails

Work Experience Requirements

2 year of customer service or dispatching experience

Direct Reports

N/A

Physical Demands and Working Conditions:

Ability to sit at a computer terminal for an extended period.
Moderate noise (i.e. phone calls online meetings computer audio)
While performing the duties of this job the employee may be regularly required to stand sit talk hearreach stoop kneel and use hands and fingers to operate a computer telephone and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Regular predictable attendance is required.

The physical demands described here are representative of those that must be met by an employee to successfullyperform the essential functions of this job. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions. Reasonable accommodation requests must be made in writing byemailing

Required Experience:

DescriptionResponsibilities: Serve as the primary point of contact for patients clinics and healthcare providers regarding product ordersservice issues and account inquiries. Educate patients and customers on medical products usage guidelines and delivery timelines. Support the sales team with order...