Product Lead

Koniag Professional Services a Koniag Government Services company is seeking a Product Lead to support KPS and our government customer in Washington DC. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and more.

Koniag Professional Services is seeking an experienced Product Lead to manage and enhance the My Peers online community platform. The ideal candidate will combine deep knowledge of Head Start program management with expertise in online community development and engagement. This role requires someone who can effectively foster a positive online culture implement growth strategies and collaborate with diverse stakeholders to ensure the platform meets the needs of its users. The Product Lead will play a crucial role in developing MyPeers as a valuable resource for early childhood professionals to connect share knowledge and support one another.

Essential Functions Responsibilities & Duties may include but are not limited to:

The Product Lead will be responsible for overseeing all aspects of the online community platform driving engagement and ensuring continuous improvement. Principal responsibilities include:

• Manage the strategic direction and day-to-day operations of the MyPeers online community platform
• Develop and implement community guidelines policies and moderation practices that foster a positive supportive and professional online environment
• Create and execute engagement strategies to increase user participation retention and growth
• Collaborate with Head Start programs early childhood education stakeholders and technical teams to identify community needs and platform enhancement opportunities
• Analyze qualitative and quantitative data to measure community health identify trends and inform strategic decisions
• Design and implement content strategies that provide value to community members and stimulate meaningful discussions
• Lead the planning and execution of virtual events webinars and special initiatives that strengthen community connections
• Work closely with technical teams to develop product requirements and prioritize platform features and improvements
• Develop and maintain relationships with key stakeholders subject matter experts and community champions
• Provide regular reports on community metrics engagement levels and strategic initiatives to leadership and stakeholders
• Train and support community moderators and facilitators to effectively guide discussions and maintain community standards
• Stay current on best practices in online community management digital engagement and early childhood education trends
• Identify and resolve user experience issues and technical problems in collaboration with development teams
• Create and implement onboarding processes for new community members to encourage participation and retention
• Develop strategies to showcase community success stories and communicate the value of the platform

Requirements:

• Proven ability to develop and implement strategies that result in community engagement and growth
• Strong analytical skills with the ability to collect analyze and act on qualitative and quantitative data
• Excellent interpersonal skills with demonstrated ability to collaborate with multiple external partners
• Clear and diplomatic oral and written communication abilities
• Deep understanding of Head Start programs policies and the early childhood education landscape
• Experience with community management platforms analytics tools and content management systems
• Ability to balance multiple priorities in a fast-paced environment
• Knowledge of best practices in online community moderation and conflict resolution
• Experience developing and implementing community guidelines and policies
• Strong project management skills with ability to coordinate cross-functional initiatives
• Understanding of user experience principles and how they apply to online communities
• Ability to translate user feedback into actionable product improvements
• Proficiency with Microsoft Office Suite and collaboration tools
• Adaptability and willingness to embrace change in a dynamic environment
• Ability to obtain and maintain required security clearances

Education:

• Bachelors Degree from an accredited university/college in Early Childhood Education Communications Business Public Administration or related field

Desired Skills and Competencies:

• Masters degree in Early Childhood Education Community Development or related field
• Proficient in Spanish
• Project Management Professional (PMP) certified
• Certified and experienced in Agile methodologies
• At least five years of experience as staff in a Head Start program
• Additional certifications in community management or digital engagement
• Experience with federal programs and understanding of government requirements
• Background in user research and usability testing
• Knowledge of accessibility standards and inclusive community practices
• Experience with social media management and digital marketing strategies
• Familiarity with data visualization tools and techniques
• Experience with virtual event planning and execution
• Knowledge of learning management systems or educational technology platforms
• Background in change management or organizational development
• Experience working with diverse populations and culturally responsive approaches
• Bilingual capabilities particularly Spanish
• Minimum of five years of relevant experience (seven years preferred)
• At least two years of experience in Head Start program management
• Two years of experience facilitating the development of online communities
• Demonstrated success in developing social guidelines and culture to foster a positive online community
• Previous experience with platform migrations or major system upgrades
• Knowledge of privacy regulations and data protection practices

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352