Microsoft Workplace & VDI Expert Senior Support Engineer (L2L3)

Zürich - Switzerland

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Founded in 2019 Ekkiden is an international consulting group that brings together an ecosystem of passionate and committed consultants delivering organizational operational and technological transformation projects in IT/Digital Industry/R&D and Sustainability for large enterprises and SMEs across France Switzerland Spain and Germany.

Your Mission:

For one of our major clients in Zurich we are looking for a Senior Microsoft Workplace & VDI Engineer to reinforce a skilled Level 2 support team (4 people).

This is a 100% on-site hands-on role with real ownership. You will act as the technical reference for Microsoft environments VDI platforms endpoint security monitoring and automation ensuring ahigh-performance secure and seamless end-user experience.

If you enjoy solving complex issues optimizing systems at scale and working close to the business this role is for you.

What youll do:

Modern Workplace & Infrastructure Support

Handle Level 2 & Level 3 incidents and requests with a focus on complex and high-impact issues.
Support and mentor Level 1 teams especially on Microsoft services (Outlook Exchange Teams).
Administer and evolve the Omnissa (formerly VMware EUC) ecosystem: Horizon Workspace ONE UEM (VDI/DaaS & endpoints).
Manage and optimize the Microsoft stack: Windows 10/11 Intune/SCCM Entra ID Teams.
Ensure stability security and compliance across workstations and mobile devices.

Monitoring Performance & User Experience

Administer on-premise monitoring tools for infrastructure health and capacity.
Deploy and operate user experience monitoring solutions (ControlUp or equivalent).
Diagnose performance bottlenecks and optimize infrastructure paths.
Implement automated performance benchmarks and integrate them into monitoring systems.

Identity Security & Deployments

Configure and manage Entra ID (Azure AD) access policies and identity services.
Administer Microsoft Teams for secure reliable collaboration.
Design and execute OS application and patch deployment strategies.
Apply endpoint security and compliance best practices.

Automation & Engineering Practices

Develop and maintain PowerShell automation scripts.
Contribute to CI/CD pipelines using GitHub for infrastructure and workplace automation.
Exposure to Terraform or Infrastructure as Code is a strong plus.
Apply testing and validation processes to guarantee deployment quality.

Service Management & Knowledge Sharing

Work with ServiceDesk (ITSM) for incident change and problem management.
Participate in MDM / cmdm administration for endpoint and mobile security.
Produce clear structured documentation: runbooks procedures and technical guides.
Actively contribute to knowledge sharing across L1/L2/L3 teams.

What were looking for:

Technical Expertise

Strong background in Microsoft workplace technologies:
Windows Intune/SCCM Teams Entra ID Exchange Outlook.
Proven hands-on experience with Omnissa / VMware EUC (Horizon Workspace ONE UEM).
Solid expertise in monitoring troubleshooting and performance optimization.
Advanced PowerShell scripting skills.
Good understanding of CI/CD tools and GitHub; Terraform is a plus.
Experience with ITSM tools (ServiceDesk) and MDM solutions.

Experience

15 years of professional experience.
Strong track record in L2/L3 support within on-premise or hybrid environments.
Comfortable acting as a technical authority and escalation point.

Languages

English: Fluent
French or German: Strong asset

What we offer:

Join us at the right moment and make your mark within a rapidly growing organization
A wide variety of missions in a challenging environment allowing you to have a real impact on the company
The opportunity to work autonomously and proactively contribute ideas so we can grow together
A career path tailored to your personality both in terms of role and location
Continuous high-quality training to help you unlock your full potential

What does the recruitment process at Ekkiden look like

At Ekkiden we are committed to providing a positive experience for every candidate.

Initial contact: Our recruitment team will reach out to discuss your motivations and expectations.
Interviews: You will have one or two interviews with our business managers depending on the position you are applying for.
Client meeting: Finally you will have the opportunity to meet the client.

While this is our standard recruitment process it can be adapted depending on specific circumstances.

You can also find all our job opportunities on our website
Experience:

Senior IC

Founded in 2019 Ekkiden is an international consulting group that brings together an ecosystem of passionate and committed consultants delivering organizational operational and technological transformation projects in IT/Digital Industry/R&D and Sustainability for large enterprises and SMEs across F...