Sr Associate II, Customer Svc Ops

Ansell is a leading global provider of protection solutions. Our company designs develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.

Our vision is to create a world where people can enjoy optimal protection against the risk they are exposed to. Whether at work or during their leisure time people require the right protection for the right application. After all what better guarantee is there than increased safety security and productivity than through adequate protection.

Order management specialist (replacement contract - maternity leave appr. 15 months)

GENERAL FUNCTION

The objective of the Order Management Specialist is to be responsible for E2E customer orders in multiple areas (GBU/market) act as Key User in order management area identifying process improvement opportunities leveraging advanced technologies and best practices to optimize order management workflows.

RESPONSIBILITIES

1. Full ownership of E2E customer order process in timely manner thru problem solving and collaboration with other departments

2. Act as a back-up for multiple areas (GBU/market)

3. Utilize advanced order management systems and technologies to streamline order processing data management and reporting.

4. Identify process improvement initiatives to enhance efficiency accuracy and customer satisfaction.

1. Perform ASPN changes priority allocations and other activities in order management area

2. Answer all queries from Customer Experience Representatives related to the input of customer orders

3. Provide requested information/ support related to order management process to other departments (e.g. Supply Chain Master data ITBA Logistics others)

4. Identify problems and support Sr. Supervisor/Associate Manager to find a potential solution (e.g. Supply Chain Master data ITBA)

5. Provide hand-on support with project implementation in order management area including UAT participation as Key User providing feedback evaluating new solutions

6. Prepare SOP WI and training materials in multiple areas in order management to be signed off by Sr. Supervisor/Associate Manager

7. Keep the team members informed of the new solutions in his/her area of expertise

8. Support new joiners and more junior team members by delivering trainings/ presentations related to multiple areas in order management

9. Any other activity at the request of the Order Management Sr. Supervisor//Associate Manager

POSITION REQUIREMENTS

A. KNOWLEDGE AND EXPERIENCE

Fluent English (B2) other language will be an asset

Minimum 1 year experience in the similar job

High level knowledge of an appropriate ERP system(s) in order management area

Excellent end-to end OTC process understanding

Very good knowledge of data analyses tools is a plus

Excel and power point good knowledge (advanced user)

PC literate: sufficient knowledge of PC and network and standard packages used under windows (strong excel user)

B. PERSONAL SKILLS

Fast learner

Internal customer oriented

Strong communication skills

Stress resistant

Performance and quality driven

Flexible and able to work in a changing environment

Accurate rapid and efficient

Eye for detail

Team player

Well self- organized

C. SUPERVISION

none