Manager of Connectivity- Healthcare IT Robotics and Digital

Johnson & Johnson

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profile Job Location:

Santa Clara County, CA - USA

profile Monthly Salary: $ 114000 - 197800
Posted on: 15 hours ago
Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Customer Management

Job Sub Function:

Technical Customer Service

Job Category:

Professional

All Job Posting Locations:

Santa Clara California United States of America

Job Description:

Johnson & Johnsons Family of Companies is recruiting for a Manager Connectivity Healthcare-IT within our Robotics & Digital Solutions organization. The preferred location for this role is Santa ClaraCA. Remote work may be considered on a case by case basis within the United States.

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery Ready to join a team thats reimagining how we heal Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the worlds most prevalent conditions such as obesity cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at are seeking an experienced Connectivity Program Lead to own and orchestrate our connectivity model across hospital customers. This role provides senior leadership for integrating configuring and maintaining secure reliable connectivity between medical and non-medical devices hospital networks and cloud platforms. The Connectivity Program Lead serves as the primary point of contact for hospital IT and internal teams ensuring our installed base is connected monitored and performant to enable safe efficient clinical and operational workflows.

Key Responsibilities:

1. Connectivity Strategy & Model Ownership

  • Define and own the standard connectivity model for our platforms across hospitals and regions.

  • Translate business and clinical requirements into network and connectivity architectures covering medical and non-medical devices on-prem systems and cloud services.

  • Establish connectivity readiness criteria for new sites and new product launches.

2. Network Design Integration & Deployment

  • Partner with hospital IT biomedical engineering and clinical informatics to design and validate network configurations (IP VLANs VPNs firewall rules routing QoS wireless etc.).

  • Ensure secure integration of devices and applications into hospital networks and identity management frameworks.

  • Oversee complex multi-modality deployments (e.g. multiple surgical platforms simulators and digital tools in the same network).

3. Connectivity Operations & Escalation Leadership

  • Act as the senior escalation point for persistent or high-impact connectivity issues impacting clinical or business workflows.

  • Lead root-cause analysis and corrective action plans across internal teams hospital IT and vendors.

  • Define and maintain clear runbooks for field service support and partners to restore connectivity and reachability when performance drops below target.

4. Security Compliance & Risk Management

  • Ensure connectivity designs and implementations comply with hospital cybersecurity policies data protection regulations and internal security standards.

  • Review and interpret security assessments penetration test results and MDS2 / technical documentation translating them into practical deployment controls.

  • Partner with internal cybersecurity teams to manage vulnerabilities certificates and secure remote access approaches.

5. Monitoring Analytics & Continuous Improvement

  • Define and implement monitoring standards (dashboards alerts KPIs) for device and network connectivity end-to-end.

  • Track and report performance metrics such as connectivity uptime data transfer success and issue resolution times.

  • Identify systemic issues and drive continuous improvement initiatives across the installed base.

6. Cross-Functional & Vendor Leadership

  • Coordinate across Product Service Digital / IT and Commercial teams to align connectivity requirements with product roadmaps and service models.

  • Manage relationships with third-party vendors and ensure their solutions and services integrate into our standard model.

  • Provide clear guidance and training to internal teams on connectivity standards patterns and best practices.

7. Documentation Governance & Enablement

  • Own and maintain connectivity playbooks reference architectures and site readiness checklists.

  • Contribute to customer-facing and internal governance forums with concise executive-ready updates on connectivity risks readiness and performance.

  • Coach and mentor connectivity specialists and field teams; help shape future hiring profiles and capability build-out.

Qualifications:

  • Bachelors degree in Information Technology Computer Science Biomedical Engineering or related field; Masters degree preferred.

  • 6 years of experience in healthcare IT hospital networking or medical device integration including significant time working directly with hospital IT organizations.

  • Demonstrated expertise in designing and troubleshooting complex network environments (TCP/IP DNS DHCP VLANs VPNs firewalls wireless TLS/handshakes).

  • Experience integrating both medical and non-medical devices with hospital EMR PACS LIS and other clinical/operational systems; familiarity with HL7 DICOM and related standards.

  • Proven track record leading cross-functional initiatives influencing without direct authority and managing external vendors or partners.

  • Strong understanding of cybersecurity controls in clinical environments and experience working within hospital security and compliance frameworks.

  • Exceptional communication and executive-level presentation skills with the ability to translate technical issues into clear business impact and action plans.

Preferred Certifications

  • Cisco Certified Network Professional (CCNP) or equivalent (CCNA minimum).

  • CompTIA Network or Security.

  • Certified Biomedical Equipment Technician (CBET) a plus.

  • Experience with cloud platforms (e.g. AWS Azure) and edge-to-cloud connectivity tools a plus.

Other:

  • The preferred location for this role is Santa ClaraCA. and may require up to 25% travel (International and Domestic)

  • Remote Work may be considered on a case-by-case basis

  • The anticipated base pay for this role is $100000 to $172500

    • If based out of the Bay Area CA. the anticipated base pay is $114000 to $197800

Join our dynamic team and play a key role in redefining surgical care globally! Apply now to make a difference with Johnson & Johnson MedTech.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Customer Alignment Customer Analytics Customer Centricity Customer Experience Management Customer-Support Customer Support Operations Customer Support Trends Emerging Technologies Fact-Based Decision Making Process Improvements Service Request Management Technical Credibility Technologically Savvy

Required Experience:

Manager

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are unique...
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About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more

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