Client Care Coordinator TM023

Title:Intensive Mental Health Care Coordinator

Location: Bear Lodge - 3636 NE Broadway Portland OR 97232

Schedule:Mon-Fri 9-5p

Wage Range:$21.00-$29.00/hr Non - exempt hourly

If you are a motivated and dedicated Intensive Mental Health Care Coordinator looking for an opportunity to contribute to an organization making a positive impact we want to hear from you!

At NARA Northwest youll find a supportive work environment where every team member is valued and respected. Whether youre passionate about healthcare behavioral health education or social services theres a place for you to make a meaningful difference.

Company Mission:

The mission of NARA NW is to provide education physical mental health services and substance abuse treatment that is culturally appropriate to American Indians Alaska Natives and anyone in need.

About the Company:

At NARA NW we deliver services and support to Native American and Alaska Native communities helping individuals lead healthier more fulfilling lives.

With over 450 employees across a variety of programsincluding medical and dental care addiction treatment housing assistance and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement all while making a tangible positive impact on the lives of others.

Position Overview:

Provides care coordination case management community support services (assistance with maintaining income basic needs independent living skills crisis intervention and care coordination) for NARA NW clients. Works as a part of the Mental Health at the Totem Lodge location and in close collaboration with the Medical services and other NARA NW programs. Assists clients and providers in developing and implementing strengths-based service plans for case management and community-based services. Acts as liaison between Totem Lodge clients (clients experiencing Severe and Persistent Mental Illness) and medical providers (internal and external).

What you will do:

Provide support case management and community-based services to clients living with severe and persistent mental health concerns that significantly affect their functioning.
Assist with obtaining benefits such as insurance and Social Security benefits SNAP job training housing health care socialization and other community resources as identified in a strengths-based plan.
Provide skills training such as finance management medication management disease/illness management self-advocacy and other skills training as needed including applying for housing applying for jobs use of public transportation nutrition hygiene etc.
Targeted crisis intervention in collaboration with clients primary behavioral health and medical providers.
Assist clients with SUD in finding AA/NA meetings and other recovery supports in close collaboration with Recovery Support Services and Outreach Team.
Refer to and work closely with Housing and Supported Employment teams.
Assist clients in learning about and accessing cultural resources and activities.
Monitor well-being of clients in the community setting on a routine basis as determined by service plan (outreach).
Send and track / follow-up on referrals to internal and external resources.
Deliver food boxes to clients as-needed.
Provide outreach calls and letters to clients not following-up with services. Assisting with closing of client charts.
Assist Behavioral Health RN Care Coordinator and Psychiatric Providers with coordinating care as-needed.
Assist Adult MH Intake Department and Operations Supervisor with tasks as assigned.
Work collaboratively with Elder Mental Health Case Managers Elder Tribal Navigator and support line specialists within NARA NW to assist clients with a variety of care management needs.
Provide a warm handoff for clients who are being referred to internal and external resources (e.g. attending first appointments with client at health clinic addictions intake housing cultural activities etc.).
Coordination of care actively initiate and maintain communication and collaboration with all members of clients support system and service team as permitted by the client.
Provide hospital follow-up services as directed by NARA NWs Life is Sacred Team.
Close collaboration with Life is Sacred Team for case management coordination of care and connection to resources for clients who are at elevated suicide risk and/or experiencing current or recent DV/IPV.
Maintain thorough accurate and timely documentation as required by agency policy and OARS.
Participate in multi-disciplinary team meetings to coordinate care.
Attend all mandatory meetings and clinical supervisions.

We would like to hear from people that have:

Knowledge of community resources and entitlement programs.
Knowledge and understanding of mental illness medications symptoms and treatments.
Ability to engage and interact positively with consumers to promote strengths and improve health and well-being.
Initiative to communicate effectively in coordinating care.
Excellent communication skills.
Knowledge and skill in working in a multi-cultural environment.
Ability to maintain professional boundaries with clients the community and other staff members.
Work collaboratively with clients other NARA NW staff team members and to treat everyone with respect and dignity at all times.
Experience working within the Native American/Alaska Native community is considered a plus.
Ability to pass a pre-employment or for cause drug tests.
Ability to pass criminal background and DMV checks.
Must be able to pass a CRIMS finger printing and background check.
NARA NW is fully committed to supporting sobriety. All employees must agree to model sobriety both on and off the job including no alcohol drinking no illicit drug use no marijuana use and no prescription drug abuse behavior. If in recovery must have been sober/clean for a length of time sufficient to demonstrate that will be able to model sobriety.

Education Training (includes licenses or certifications):

QMHA or PSS or PWS certification required prior to employment.
At least one year of professional experience working with individuals experiencing mental health and/or substance use disorders.
Current CPR certification and food handlers card within 30 days of hire.
Required to be legal to drive and have access to their own reliable transportation to perform job.

PREFERRED EDUCATION AND EXPERIENCE:

Experience working within the Native American/Alaska Native community

Whats in it for you

14 Paid Holidays:New Years Day Martin Luther King Jr. Day Presidents Day Memorial Day Juneteenth Battle of Little Big Horn Independence Day Labor Day Native American Day Indigenous Peoples Day Veterans Day Thanksgiving day after Thanksgiving and December 25^th!

Benefits:Employees working 20 hours or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.

• Affordable Medical Dental and Vision Insurance through Kaiser Permanente
• 14 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account
• Health Spending Account
• 401(k) with 4% Match
• Inclement Weather Days (Snow Days)
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit FQHC

How to apply:

1. To Quick Apply go toCareers NARA NW ()
2. Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional) thats all!
3. Feel free to contactif you have any questions or would like to know where your application is in the process.

NARA NW Mission: Our mission is to provide education physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians Alaska Natives and everyone in need.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission all employees agree to refrain from illicit drug use marijuana use and prescription drug abuse both on and off the addition all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming discussing or promoting the use of alcohol on the job on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.

Consistent with NARA NWs sobriety policy all employees volunteers interns and contractors as applicable are required to sign a Drug-Free/Alcohol-Free Workplace Certification Form and NARA NW Modeling Sobriety Policy Form as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25 US Code Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities skills or working conditions associated with the position. While it is intended to accurately reflect the positions activities and requirements the agency reserves the right to modify add or remove duties and assign other duties as necessary.