Volunteer Coordinator

Volunteer Coordinator

Company Overview:

Cayuga Health is the regions leading healthcare system dedicated to improving the well-being of the communities we serve. Through our commitment to clinical excellence innovation and compassionate care we strive to eliminate barriers to better health.

At Cayuga Health our team is built on values of integrity collaboration and excellence. We offer a dynamic and supportive work environment professional growth opportunities and the chance to make a meaningful impact on healthcare in the Finger Lakes and Central New York.

Position Overview
The Volunteer Coordinator plays a key role in building maintaining and growing a robust and engaged volunteer program at Cayuga Health. This position works collaboratively within the department and with hospital employees to identify opportunities for organizational benefit from proper deployment and use of volunteers. Handles scheduling office projects and record-keeping related to volunteers.
The Volunteer Coordinator reports to the Senior Director of Philanthropy.

Key Responsibilities

Volunteer Services (80%)

• Responsible for accurate volunteer recordkeeping including but not limited to processing new volunteer paperwork maintaining address or membership changes maintaining sign-in logs and schedules following up on health records documenting education etc.
• Uses database system to keep records and generate reports for both department and compliance needs such as tracking vaccination records.
• Responsible for recruitment onboarding and scheduling for Cayuga Medical Center volunteers. This includes scheduling volunteers for special events and projects.
• Builds strong and growing relationships with internal and external customers including volunteers employees guests patients vendors and the community.
• Represents the volunteer department at recruiting events and fairs online and on social media.
• Attends events and identify opportunities for recruiting additional volunteers.
• Assists with organization planning and facilitation of volunteer recognition events and annual education.
• Ensures all policies procedures and guidelines (i.e. dress code artificial nails fragrance free etc.) are observed.
• Is responsible for attending all annual mandatory educational programs as required by position. Ensure all staff and volunteers adhere to safety security and infection control protocols.
• Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way being attentive to the customers needs both psychologically and physically and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Medical Center.

Gift Shop (20%)

• Assists in Cayuga Gift Shop and works collaboratively with other Gift Shop department staff.
• Trains and helps to develop volunteers on their various roles in the gift shop such as point-of-sale training. Maintains volunteer schedule.
• Performs periodic merchandise inventory.
• Receives orders

It is understood that this lists typical duties for the classification and is not to be considered inclusive of all duties which may be assigned.

Qualifications

Required:

• Associates Degree in business communications nonprofit management finance or a related field or commensurate experience.
• 3 years of experience in an office setting with a strong focus on customer service or administrative support.
• Excellent attention to detail and accuracy in data entry.
• Proficiency in Microsoft Office Suite (Word Excel Outlook).
• Ability to handle confidential information with professionalism and discretion.

Preferred:

• Customer service strong leadership and team management skills.
• Proficient in Google Sheets.

Physical & Work Environment Requirements

• Primarily office-based with occasional event support requiring evening or weekend availability.
• Ability to stand and walk for extended periods
• Ability to frequently lift 15lbs and occasionally 25lbs.
• Must be able to travel between multiple hospital locations as needed

Location and Travel Requirements:

• Onsite- Cayuga Medical Center: 101 Dates Dr. Ithaca NY 14850
• Shift- Full Time; Days
• Travel- 0% Travel can be anticipated in this role

Pay Range Disclosure:

• Standard rate of $25.04 - $31.25 per hour

Centralus Health System and its affiliates are committed to treating all patients providers staff and volunteers equitably and with dignity ensuring the highest levels of safety care and respect and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer supporting the growth and health of our employees and community by embracing the rich diversity needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process please contact the Centralus Health Talent Acquisition team at .

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or if hired may result in consideration for my employment I agree to abide by the rules and regulations of the company which rules may be changed withdrawn added or interpreted at any time at the companys sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Companys lawful pre-employment/post-offer checks which may include a background check drug screen employment references and licensing review. If I am made a conditional offer of employment I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal state and local law. I understand if I have a criminal background it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal state and local law. I understand that after a conditional offer of employment I must submit to and pass a pre-employment drug test as a condition of employment.

Required Experience:

IC