We are seeking a reservations manager.
Ideally you will have successfully completed training in the hotel industry and already gained some initial experience in reservations or at reception. You are fluent in spoken and written English enjoy sales and have a charming manner on the telephone.
In this position you will be responsible for reservations for two hotels the ibis and ibis budget Leipzig City. Your main tasks will include:
Accepting and processing reservation enquiries
Handling individual and group reservations
Preparing offers and contracts
Checking arrivals and reservations
Active sales and advising guests on the telephone regarding room bookings and the services offered by the hotels
General correspondence
Following up on options and cancellation deadlines
Qualifications :
What you bring to the table:
A service-oriented personality is essential; experience in dealing with guests/customers is an advantage.
You have experience working with Opera or a similar system.
You have excellent interpersonal/social skills and are very solution-oriented.
You have very good English skills; additional language skills are an advantage.
Additional Information :
In cooperation with the Accor Group (over 5000 hotels worldwide) we offer you all the advantages of an international hotel group:
1. A varied and responsible job in two new modern brands
2. A motivated team
3. Individual development opportunities through internal and external training
4. Career development and promotion opportunities at home and abroad
5. Discounts on accommodation and F&B in all sister hotels in Germany
Our commitment to diversity and inclusion:
We are an inclusive company and our goal is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more