Customer Sales Representative (Inbound Contact Centre)
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Become a part of NRMA as an Inbound Customer Sales Representative where youll be the first point of contact with prospective customers and existing members who want to purchase enquire about or amend their NRMA Roadside Assistance membership.
You will thrive by asking effective questions to identify customer needs and offer appropriate solutions that will add value to our members lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy empathy and a passion to help others.
Our contact centre is a great place to grow your knowledge and skills which can help you expand your career further at the NRMA.
The Important Details!
- Start Date: 9th March 2026
- Hours: Full time Permanent position (35 hours per week)
- Roster: Full commitment to a rotational roster between the hours of 8am6pm Monday to Sunday (including public holidays).
- Location: Hybrid working environment primarily working remotely from home but also with a commitment to work from our Sydney Olympic Park and Gosford office as directed. Must live within 100km from Sydney Olympic Park or Gosford Central.
- Leave: Due to Easter peak period we may not be able to support leave requests from March end of April.
What Youll Bring
We are looking for people who are passionate about helping others and enjoy creating memorable experiences who:
- Have significant customer service and/or sales-based experience in a similar customer facing or office-based environment
- Can thrive in a fast-paced high-volume call centre environment and keep their cool under pressure
- Are resilient and able to maintain focus during unexpected challenges quickly bouncing back from difficult situations with positivity enthusiasm and a can-do attitude
- Demonstrate adaptability and an eagerness to embrace change readily taking on new systems processes and tasks whenever required
- Show empathy and initiative to be solutions focused making every member feel heard safe and supported
- Have outstanding listening and communication skills and act with professionalism and discretion
- Are tech-savvy detail-oriented and comfortable navigating multiple computer systems
- Love being part of a team connecting virtually and in person with colleagues
- Are self-motivated and able to work autonomously in a remote team environment
- Confidence in working with KPIs and targets in our customer needs-based inbound sales environment
While previous contact centre experience is highly regarded it is not essential we will provide all the training and support you need to get started and thrive!
Whats in it for you
- Sales commission with the potential to earn an extra 36% on top of your annual base salary paid monthly!
- Shift loading for working weekends and public holidays
- Time for you: 5 weeks of annual leave plus a special Me day after your first year
- Awesome discounts: Save on travel care hire holidays groceries movies fitness insurance and Roadside Assistance with your complimentary myNRMA Rewards membership
- Career pathways: NRMA is all about career progression. Many of our leaders started in roles just like this one!
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations Australians people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be a part of our team.
The Recruitment Process
Apply today and we will ask you to answer a couple of important screening questions to ensure this is the right role for you. If suitable you will be invited to complete an online assessment and then may be required to attend a virtual information session and an interview where you can learn more about the role and the NRMA.
If you require any adjustments during the recruitment process please contact our Talent Acquisition Specialist as part of the information session.
All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks.
Apply now and help keep Australia moving - one call at a time! Visit our careers site to find out more!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Retail Sales
- Territory Management
- Upselling
- Product Demos
- Outside Sales
- Medicare
- negotiation
About Company
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery ... View more
