Order Management Specialist – National Accounts

Location: Work from Home
Reports To: Sales Operations Manager National Accounts
Department: Sales Operations / National Accounts

At Lignetics were expanding sustainable possibilities through our renewable wood fuel and consumer products. Our National Accounts Order Management Team plays a critical role in ensuring our Big Box partners receive exceptional service seamless order execution and reliable product availability.

The Order Management Specialist National Accounts is the primary operational contact for a defined group of key retail accounts. This role partners closely with Sales Supply Chain Transportation Plant Operations and EDI/IT to ensure orders are processed accurately fulfilled efficiently and supported with clear proactive communication. This position requires strong attention to detail problem-solving and the ability to build collaborative relationships both internally and externally.

Key Responsibilities

Order Execution & Fulfillment

• Manage the full order lifecycle for assigned National Accounts from PO entry to delivery confirmation.
• Monitor product availability order deadlines and shipping schedules to prevent or resolve fulfillment issues.
• Collaborate daily with manufacturing plants logistics carriers and customer supply teams to support timely delivery.
• Prioritize orders based on allocation plans and plant capacity to align customer demand with supply availability.
• Manage order flow across multiple product categories (Heating Cooking Large Animal and Small Animal) each with distinct seasonality packaging formats and logistics requirements.
• Quickly learn and adapt to new SKUs product transitions production changes and customer-specific item setups.
• Coordinate with Marketing Supply Chain and Plant Operations to ensure item setup accuracy production feasibility and alignment between assortment plans and available capacity.

Customer Communication & Relationship Support

• Serve as the main day-to-day operational contact for customer logistics supply chain and replenishment teams.
• Address order-related inquiries shipment updates reschedules order changes urgent requests and escalations.
• Identify recurring customer compliance or logistics issues; track trends and support corrective actions.
• Partner with EDI and Sales leadership to dispute or resolve compliance chargebacks and reduce future risk.

What Youll Bring

• 2 years of experience in order management supply chain operations customer service logistics or similar role (Big Box retailer/vendor experience is highly valued).
• Ability to build strong working relationships across internal teams and with external customer partners.
• Comfortable in a fast-moving environment with shifting priorities and peak-season volume variation.
• Proficient in Excel; familiarity with ERP systems (Sage SAP Microsoft Dynamics Oracle NetSuite etc.) preferred.
• Analytical mindset able to recognize patterns identify root causes and recommend solutions.
• Clear concise communicator written and verbal.
• Ability to work across a broad SKU portfolio with varying case weights pack configurations and replenishment patterns.
• Comfort managing high-season volume variability and adjusting priorities based on demand surges (winter heating peaks retailer resets etc.).

Why Join Us

• Opportunity to support major national retail partners and directly influence customer service performance.
• A collaborative supportive environment with room to grow into senior account support analytics supply chain planning or people leadership.
• Be part of a mission-driven company advancing renewable sustainable consumer products.

Order Management Specialist Benefits:

• Quarterly Bonus Eligibility
• Employee referral bonus program
• PTO 2 floating holidays
• Medical Dental and Vision Insurance (FSA & HSA options)
• Educational assistance
• Life insurance short term & long-term disability
• 401(k) with employer match & immediate vesting
• Employee heating pellet program
• Lignetics SWAG

Pay: $17.00-$23.00 DOE

Job Type: Full-time

Remote: Remote work allowed

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