Spa Manager
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Job Location:
Winthrop, MN - USA
Monthly Salary:
$ 20 - 30
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview:
The Spa Manger at Sun Mountain Lodgeis responsible forthe overall management and performance of thelodgesspa and wellness facilities. This role involves creating a relaxing and rejuvenating experience for guests supervising spa staff and achieving revenue targets through effective spa operations.
Key Responsibilities:
Spa Operations Management
Oversee all aspects of spa operations including treatment rooms reception relaxationareas.
Ensure the cleanliness maintenance and functionality of spa facilities.
Develop and implement standard operating procedures tomaintainhigh- qualityservice.
Guest Experience:
Ensure that guests receive exceptional service and have a memorable spa experience.
Handle guest inquiries complaints and feedback promptly and professionally.
Monitor guest satisfaction and implement improvements based on feedback.
Staff Management and Training:
Supervise spa staff including massage therapists estheticians and receptionists.
Conduct regular staff meetings and training sessions to enhance skills andmaintainconsistent service quality.
Foster a positive and collaborative work environment among spa team members.
Financial Performance:
Develop and manage the spa budget including revenue and expense forecasting.
Implement pricing strategies packages and promotions to maximize revenue whilemaintainingprofitability.
Marketing and Promotion:
Collaborate withlodgesmarketing team to create spa-related promotions and packages.
Develop and execute marketing strategies to attract new spa guests andretainexisting clients.
Utilize digital marketing social media and email campaigns to promote spa services.
Inventory and Supplies:
Manage spa inventory including products equipment and supplies.
Ensureappropriate stocklevels to meet guest demand and treatment requirements.
Establish relationships with suppliers and negotiate favorable terms.
Compliance and Safety:
Ensure compliance with health and safety regulations including sanitation and hygiene standards.
Maintainaccuraterecords of client treatments and spa operations.
Stay informed about industry trends licensingrequirements and best practices.
Required Experience:
Manager
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
