Restaurant Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The Restaurant Manager is responsible for overseeing service operations during assigned shifts ensuring a seamless and elevated guest experience throughout the restaurant. This role supervises front-of-house staff supports team training and development and acts as the first point of contact for guest recovery. The Floor Manager is expected to lead by example uphold La Boca service standards and ensure that the energy and flow of the floor align with the restaurants cultural and service ethos.
This full-time position has an annual compensation of $90000.
DUTIES AND RESPONSIBILITIES
Lead and manage floor service during assigned shifts ensuring all guest touchpoints meet or exceed expectations
Monitor table status service timing and pacing in coordination with kitchen and bar teams
Ensure all team members are adhering to uniform and grooming standards
Conduct pre-shift meetings to communicate daily updates specials and priorities
Greet guests and engage throughout service to ensure satisfaction and anticipate needs
Manage all guest complaints and concerns resolving issues with discretion and warmth
Monitor reservation flow and coordinate with hosts on seating efficiency
Supervise servers assistant servers and hosts during service
Provide in-the-moment coaching and support to maintain service quality and morale
Identify training needs and partner with leadership for development plans
Uphold a team culture of accountability support and collaboration
Assist with opening and closing procedures
Ensure accurate side work cleaning checklists and daily logs are completed
Monitor supply levels and communicate inventory needs to management
Qualifications :
2 years of supervisory experience in a high-volume or upscale restaurant
Strong understanding of restaurant floor operations and hospitality standards
Proven leadership coaching and conflict resolution skills
Exceptional guest interaction and service recovery skills
Familiarity with POS and reservation management systems
Food Handler and Alcohol Safety Certification required or obtainable prior to start
Previous Restaurant experience within a Hotel Environment a plus
Bilingual in Spanish a plus
SKILLS
Professional confident and approachable demeanor
Clear communicator with a proactive and composed management style
Strong time management and multitasking skills
Energetic presence and natural ability to lead a service-driven team
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Endure various physical movements throughout the work areas
Ability to move safely in uneven terrain or in confined spaces
Remain active constantly moving or prolonged periods sitting at a desk and working on a computer throughout work shift
Medium Work: Exerting up to 40 pounds of force occasionally and/or 20 pounds of force frequently and/or up to 10 pounds of constantly moving objects may occasionally lift and/or move up to 25 pounds
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Labor Cost Analysis
- Hospitality Experience
- Cost Management
- Assistant Manager Experience
- Management Experience
- Profit & Loss
- Computer Literacy
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
