Transportation Manager

Manage the delivery and service department usually less than 40 drivers. Formulate and administer policies programs and procedures for the delivery and service department including schedules rates routes and assignment of drivers and vehicles. Build and maintain positive customer relationships managing all customer service complaints and concerns effectively. Manage/comply with federal state company policies local laws transportation programs and regulations.

RESPONSIBILITIES AND DUTIES
Manage the Delivery & Service Department
Lead the Team:
 Build a solid D&S team by recruiting interviewing hiring and retaining quality team members
 Ensure all team members have the necessary tools to complete their jobs
 Conduct training coaching and feedback sessions complete performance appraisals and make recommendations for pay increases
 Effectively resolve employee relations issues
 Be available to provide support to team members
 Develop plans policies and procedures for D&S department
 Attend and participate in annual Leadership & Development training sessions
 Conduct safety/team/quarterly meetings
 Perform other duties as assigned by Manager and/or Director
 Conduct yearly performance appraisals on your drivers and staff.

Reporting/Budget:
 Prepare annual D&S department budget for Director-Supply Chain Center review and approval
 Review and approve D&S department payroll
 Review cost statements to identify excessive expenses and make recommendations for cost containment
 Audit and approve invoices from leasing company
 Manage overall performance of truck leasing company to ensure PMs are met to Dominos standard and repairs are completed timely
 Generate all D&S related reports including backhauls and the weekly key indicator summary
 Conduct monthly Comdata audits to ensure fuel compliance

Routing Scheduling and DOT Compliance:
 Plan review and revise driver schedules to ensure increased efficiency and lower costs
 Conduct continuous analysis of vehicle and driver assignments and analyze scheduling for possible consolidation
 Continuously analyze proposed schedules and rates initiate preparation and distribution of proposed trip schedule changes and submit analyses of data and rescheduling recommendations to WRC Transportation team
 Conduct route analysis to identify cost-saving opportunities
 Conduct route observations to ensure Drivers are performing as required
 Monitor mis-deliveries and develop avoidance strategies
 Monitor driver hours of service via onboard computerized system (PeopleNet)
 Monitor Drive camera videos for SCC compliance
 Review driver logs and paperwork
 Oversee maintenance of driver qualification file
Conduct daily dynamic routing
 Oversee and be prepare for operational and transportation audits throughout the year
 Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The numbers of observations per period are determined by the number of drivers at the SCC)
 Oversee fleet image

Customer Service:
 Build and maintain positive customer relationships with franchisees store managers and crew leasing company etc. Provide guidance to D&S team members on customer relations issues and act as a role model for building. maintaining positive relationships.
 Provide timely responses to Slice of Pie complaints
 May participate on the Transportation Advisory Board
 Visit new store builds to determine delivery accessibility and report findings to Director
 As needed if qualified drive company commercial vehicle or straight truck for deliveries or to leasing company for service/maintenance

Qualifications :

 2-year degree or some college plus equivalent work experience may be accepted. Bachelors degree preferred
 3-5 years of Transportation experience with a proven track record in logistics
 Minimum 3-5 years supervisory experience with proven ability to develop and lead team members in meeting goals and objectives
 Thorough working knowledge of Department of Transportation rules and compliance regulations
 Results-oriented with strong organizational decision making and people skills
 Strong knowledge of Microsoft office software
 Willingness to support a 24-hour operation including carrying an emergency cell phone as needed
 Ability to work a full-time/flexible schedule including nights weekends and holidays
 Must successfully pass a background checks every third year on your anniversary date
 Commercial Drivers License Class A would be a plus

Additional Requirement
 Read analyze and interpret general business periodicals professional journals and technical procedures

PHYSICAL REQUIREMENTS
Must be able to lift up to 50 lbs. perform heavy pushing/pulling of product work in refrigerated conditions 33-38 degrees and work in environment with exposure to loud machinery when necessary

Additional Information :

All your information will be kept confidential according to EEO guidelines.

At Dominos we are a brand of honesty transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we Put our People First by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the Power of Possible to local Dominos store owners 90% of which started as delivery drivers and pizza makers in our stores! 

Remote Work :

No

Employment Type :

Full-time