IT Support Assistant

Becket, MA - USA

Hourly Salary: $ 18 - 20

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

TITLE: IT Support Assistant

STATUS: Seasonal

LOCATION: Becket MA

REPORTS TO: Director of IT

DEPARTMENT: IT

WORKS WITH: IT Operations Manager Director of Information Technology All Staff

START: May 12 2026

END: September 3 2026

COMPENSATION: $18 - $20 per hour (less applicable tax withholdings)

SCHEDULE: May 15 June 21: 1620 hours per week. Flexible 4-hour blocks (Morning or Afternoon)

June 24 August 30: WednesdaySaturday (4:00 PM 8:00 PM) and 3-4 hours on Sunday afternoons.

BENEFITS (SUMMER ONLY): Three meals a day free access to classes performances talks and studio usage.

Position Overview

Working closely with the IT team the IT Support Assistant serves as a first point of contact for technical issues and supports the smooth operation of organizational technology systems. The primary responsibility of this role is to provide day-to-day technical support that ensures staff and seasonal artists can work effectively and stay connected particularly during our busy summer performance season.

Key Responsibilities

System Deployment (May June): Assist in the unboxing configuration and setup of approximately 80 leased Windows and Mac laptops for income staff.
Google Workspace Support: Help users manage Drive access and permissions email troubleshooting and shared calendar issues.
Hardware Troubleshooting: Provide desk-side support for peripheral setup (printers monitors docking stations) and basic hardware fixes.
Live Support (July August): Act as the primary point of contact for technical issues during performance hours escalating complex problems to senior IT staff when necessary.

Qualifications

REQUIRED QUALIFICATIONS

Ability to support diverse users with varying levels of technical comfort applying an equity and access lens to communication responsiveness and problem-solving.
Working knowledge of Windows 10/11 and macOS including basic system setup user support and troubleshooting.
Proficiency with Google Workspace applications (Docs Sheets Drive Calendar Gmail); familiarity with administrative tools is a plus.
Ability to follow apply and help others understand standard operating procedures related to technology systems and workflows.
Strong organizational skills and attention to detail when managing multiple requests or priorities.
Willingness to learn new systems tools and processes in a fast-paced seasonal environment.
Ability to work collaboratively proactively flexibly and with professionalism and care.

PREFERRED QUALIFICATIONS

Familiarity with both Windows and Mac hardware deployment peripherals and basic networking concepts.
Experience providing live or time-sensitive technical support during events performances or operating hours.
Interest in information technology systems administration or technical operations in a nonprofit setting.

SKILLS & QUALITIES

Ability to build rapport and communicate respectfully across cultural and linguistic differences particularly when supporting international artists and seasonal staff.
Consistency in providing the same high level of care patience and responsiveness to all users regardless of their title seniority or technical expertise.
Strong problem-solving and critical-thinking skills including the ability to research solutions independently when needed.
Demonstrated reliability accountability and follow-through.
Ability to prioritize tasks adapt to changing needs and maintain a calm supportive presence during high-demand periods.

WORKING CONDITIONS & PHYSICAL DEMANDS

Working in wooded areas with exposure to native wildlife including but not limited to rodents ticks and mosquitos.
Working outdoors in all weather conditions including inclement weather.
Working across multiple indoor and outdoor locations on a large campus.
Periods of extended standing sitting and walking throughout the workday.
Occasional lifting and moving of equipment up to approximately 3040 lbs with or without assistance.
Working evenings and weekends during peak Festival periods.

APPLICATION PROCESS

*We believe that no one meets 100% of the listed qualifications. We are less concerned about whether youve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected mission-driven hard-working team driven by creativity curiosity inclusion integrity flexibility and partnership.

HIRING PROCESS

Apply: Interested individuals are encouraged to send a cover letter resume and references by submitting an application using the Apply buttons below. Video and/or audio applications are welcome (though not required) in addition to written expressions of interest.
Interview: Pre-Screening on Zoom with the People & Culture team and a second interview with the Hiring Manager.
Supplemental Materials: A writing sample spreadsheet example or other relevant materials may be requested from candidates should they be a top candidate.

If you need accommodations to make this application process happen please connect with us at We will work to support you through the application process via email phone call and/or video chat.

Required Experience:

Junior IC

DescriptionTITLE: IT Support AssistantSTATUS: SeasonalLOCATION: Becket MAREPORTS TO: Director of ITDEPARTMENT: ITWORKS WITH: IT Operations Manager Director of Information Technology All StaffSTART: May 12 2026END: September 3 2026COMPENSATION: $18 - $20 per hour (less applicable tax withholdings)SC...