Client Tech Support Engineering Professional II

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
Credit Union Solutions delivers comprehensive credit union platforms and valuable products and services for community mid-tier and large financial institutions. You will join the Client Services team to provide day-to-day technical support and incident resolution for financial institution clients across phone email and case tools. The role focuses on diagnosing application and operational issues and driving improvements that enhance client experience and operational efficiency.

What youll do:

• Serve as the primary technical support contact for assigned credit union clients responding to incoming inquiries via phone email and case tools (approximately 70% of time).
• Troubleshoot diagnose and resolve basic to moderately complex functional technical and operational problems across application platform and infrastructure layers.
• Use diagnostic tools logs monitoring systems and runbooks to identify root cause and implement workarounds or permanent fixes.
• Collaborate with Subject Matter Experts engineering product and operations teams to escalate and resolve incidents; organize and present case details clearly to SMEs.
• Document case actions resolutions and knowledge-base articles to improve team efficiency and client self-service.
• Identify opportunities to improve the client experience and operational processes; recommend changes that drive business results.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• A 4-year college degree in a relevant discipline OR
• A 2-year degree plus 3 years of related experience in the applicable field OR
• 3-5 years of relevant educational background professional experience and/or military experience combined.
  

Experience that would be great to have:

• Prior support experience with credit union core platforms or banking systems (e.g. Symitar Jack Henry).
• Hands-on familiarity with ACH wire and check processing workflows and troubleshooting NACHA file issues.
• Experience owning ITSM processes incident management and client escalation coordination for enterprise accounts.
• Experience creating observability dashboards and alerts in Splunk Datadog or New Relic to monitor client health.
• Stakeholder management and executive communication experience when coordinating client escalations.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.
• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
• This role requires flexibility to work overtime including weekends and holidays.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.