NOC Analyst

• Monitor health and performance across on-premises and cloud environments
• Analyze monitoring data from tools like SolarWinds Splunk etc. to detect anomalies
• Triage alerts based on severity and impact isolating areas of disruption
• Initiate incident response procedures and troubleshoot issues across multiple domains
• Identify root causes through techniques like log analysis and packet captures
• Escalate incidents to appropriate resolution teams and coordinate actions
• Communicate with customers to provide status updates and meet SLA obligations
• Create detailed documentation of each incident including cause actions taken lessons learned
• Maintain accurate logs and audit trails of all NOC activities
• Suggest preventative measures and improvements to enhance monitoring capabilities

• Bachelors degree in IT Computer Science Engineering or related field
• 2 years of experience in a NOC IT operations or service desk role
• Strong understanding of network protocols services and general IT principles
• Practical experience with monitoring and incident management tools
• Foundational knowledge of system/cloud administration cybersecurity practices
• Knowledge of ITIL processes and IT service management
• Ability to obtain and maintain government security clearance if required

• Strong analytical abilities to rapidly assess monitoring data and troubleshoot issues
• Technical problem-solving skills and ability to think critically under pressure
• Excellent written and verbal communication skills for customer interactions
• Meticulous attention to detail in documenting incidents and following procedures
• Ability to multi-task and prioritize in a dynamic 24/7 operations environment
• Proficient in Microsoft Office apps ticketing systems remote desktop tools

• Prior experience supporting networks servers cloud infrastructure
• Basic scripting abilities in languages like Python Bash PowerShell
• Understanding of cybersecurity principles controls and incident response
• Certification in ITIL CompTIA Network Security or related disciplines

• Ability to obtain a Public Trust

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352