Sr. Manager Inf Workplace Svc, Depot Services

Date Posted:

Country:

United States of America

Location:

UT68: Corporate 1 Farm Springs Road Farmington CT 06034 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial military and government customers worldwide. It comprises three industry-leading businesses Collins Aerospace Systems Pratt & Whitney and Raytheon. Its 185000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics electric propulsion directed energy hypersonics avionics and cybersecurity. The company formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses is headquartered in Arlington VA.

The following position is to join our RTX Corporate Enterprise Services Research Center or BBN team:

The Depot Services leader is responsible for global PC and peripheral depot operations ensuring consistent secure and efficient lifecycle management of end-user computing assets. This role oversees the full lifecycle - from procurement receipt inventory management issuance and disposal in alignment with enterprise IT Asset Management (ITAM) policies and compliance requirements. This leader will also own new-hire device deployment the enterprise refresh program and continuous improvement of depot logistics and configuration workflows. This position ensures operational excellence across our complex Depot environment.

What you will do:

• Lead and develop the global Digital Technology (DT) PC operations team providing direction coaching and performance management across all regions

• Own and optimize end-to-end operation processes for PC and peripheral lifecycle management including procurement receipt configuration deployment maintenance and disposal

• Oversee day-today operations ensuring accurate inventory management timely device fulfillment and consistent service delivery

• Partner with Business Units to understand operational needs and ensure depot services meet or exceed service expectations

• Monitor device utilization performance and lifecycle data to identify trends gaps and opportunities for operational improvement

• Maintain accurate real-time asset records including asset tracking inventory levels maintenance schedules and compliance documentation

• Coordinate with procurement and finance on asset acquisition planning budgeting forecasting and financial reporting

• Implement and enforce security and compliance controls to protect DT assets from loss theft or unauthorized access

• Provide regular operational reporting to leadership including KPIs inventory health service performance and risk indicators

• Stay current with industry standards and best practices driving continuous improvement and modernization of depot operations

Must have you must have:

• 5 years of experience in IT Asset Management depot operations end-user computing or global logistics

• Proven leadership experience managing distributed teams and/or third party depot or logistics partners

• Deep understanding of PC lifecycle management including procurement imaging deployment inventory control and end-of-life processes

• Hands on experience with ITAM/CMDB platform - ServiceNow and strong asset mgmt discipline

• Strong operational and analytical skills including KPI development forecasting inventory accuracy and process optimization

• U.S. citizenship is required as only U.S. citizens are authorized to access the financial management system due to government contractual requirements

Qualifications We Prefer:

• Experience running global technology solutions depots or multi-region logistics hubs

• Familiarity with secure data sanitization / disk wiping procedures

• Background in continuous improvement (lean six sigma CORE)

• Experience with automated provisioning and potential for zero touch deployment (Intune Autopilot SCCM etc)

• Experience with or Knowledge of vendor management

What We Offer:

Whether youre just starting out on your career journey or are an experienced professional we offer a robust total rewards package with compensation; healthcare wellness retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave flexible work schedules achievement awards educational assistance and child/adult backup care.

Location: Onsite in Farmington CT

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 132400 USD - 251600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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