Business Support Specialist

Scope of the Role

The Business Support Specialist plays a vital role in supporting the success of Golden Spread Electric Cooperative Inc. (Golden Spread) through active involvement in Golden Spreads day-to-day business support and operational requirements.

This position requires excellent customer service and interpersonal skills strong editing expertise keen attention to detail an ability to work in a collaborative and ambiguous environment and a strong background in providing top-notch support addition to providing top-notch support service this person will be relied on to follow up on outstanding office or support issues while building and maintaining strong professional relationships with people throughout the organization. This individual is expected to be welcoming and continually demonstrate a highly polite attitude toward all exemplifying Golden Spreads dedication to operational excellence. The BSS serves our Members by establishing maintaining and enhancing positive relationships between GSEC and its Vendors and Staff. This position will perform complex business support services organizational coordination and teamwork and will not produce or participate in evaluative comments about colleagues or business decisions.

The Business Support Specialist has delegated authority to independently complete many daily support services for the Manager of Business Support Services and the organization. They must maintain knowledge of projects keep management apprised of current and potential issues and problems manage and prioritize numerous incoming requests with skill and maintain the confidentiality of sensitive and controversial communications to which they are exposed.

Essential Job Functions

• Greet and welcome guests at the front entry providing a positive first impression. Assist guests with sign-in procedures and ensure a smooth process.
• Answer incoming calls direct calls to appropriate personnel or take and relay messages as needed.
• Anticipate the needs of employees and visitors and create and implement efficient and effective processes.
• Always display a friendly caring attitude and treat employees visitors and Members with respect and dignity.
• Promptly respond and deliver on service and support requests submitted via the account.
• Provide backup as necessary to retrieve sort stamp and deliver mail (PO Box 9898 & basement box 32) every weekday no later than 11:00 a.m.; deliver all outgoing mail to the basement mailbox by 3:00 p.m.
• Keep informed of regular special and other meetings training and scheduled visitors and aid with necessary arrangements; prepare conference rooms for meetings; supply coffee water catering arrangements or any other requests.
• Maintain and stock supplies in all workrooms conference rooms and kitchens and coordinate when supply purchases or delivery of supplies is needed with the Manager of Business Support Services.
• Troubleshoot office machine issues and escalate to the Manager of Business Support Services if necessary.
• Serve as a member of the Employee Event Committee.
• Provide backup assistance for other business support specialists including coordinating time off.
• As a representative of the Business Support Services Department champion processes procedures business decisions and the use of technology through change leadership and clear communications throughout the Cooperative.
• Work with the Business Support Services Team to facilitate adherence to business guidelines communicate changes in business practices and share knowledge of support responsibilities particularly technology.
• Provide support for the RIM function and management of the departments records.
• Maintain a high level of working knowledge regarding RIM retention and practices.
• Assist employees with travel arrangements and expense reports as requested.
• Other duties as assigned.

Complexity of Problems

• Ability to thrive under pressure and execute within strict deadlines possess a strong work ethic strong organizational skills and pay great attention to detail.
• Must be able to analyze a situation to identify the root cause of problems and recommend solutions.
• Understanding the employee travel and expense policies and applying the rules in reviewing and compiling expense reports.
• Quickly learn new processes that are assigned to this position.

Internal and External Contacts

Internal Contacts: Employees at all organizational levels

External Contacts: Utilities vendors and other firms or organizations

Work location and conditions Office Amarillo TX

Competencies

• Collaboration Core Competency
• Ethics & Integrity Core Competency
• Deliver Results Core Competency
• Attention to Detail
• Planning & Organizing
• Self-Management

FLSA Status

Non-Exempt; Overtime may be required.

Education Knowledge and Experience Required

• Bachelors degree preferred.
• Minimum 3 years experience supporting multiple business functions.
• An ability to thrive in an environment where priorities can shift quickly be detail-oriented and thrive in a fast-paced environmentthe ability to think outside the box and promptly prioritize tasks and decisions.
• Requires an individual with a passion for assisting the organization in meeting its strategic objectives by providing stellar organizational business support.
• Solid understanding of standard office practices and procedures and time management skills to allow for efficient and effective support of the cooperative and all employees.
• Proficient in Microsoft Office 365 Suite and Adobe Acrobat Pro working knowledge of office equipment and familiarity with other software programs or collaboration tools.
• Excellent organizational planning and interpersonal relationship skills.
• Excellent verbal and written communication skills.
• Maintain strict confidentiality.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Ability to navigate various departments and locations within the company.