Global Operations Quality Assurance Head of Reporting & Data Visualization
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About this role:
Wells Fargo is seeking a Global Operations Quality Assurance - Head of Reporting & Data Visualization (Quality Assurance Senior Manager).
This leader will support the strategic development and implementation of the new Global Operations Quality Assurance Utility with a specific focus on streamlining standardizing and modernizing the Quality Assurance results reporting and program reporting.
In this role you will:
Manage a Quality Assurance group or diverse and complex department focused on designing and defining quality programs and requirements for the business
Modernize existing reporting processes and routines
Support the Quality Assurance Utility through delivery of regular business activity reporting
Align reporting with existing or new Key Risk Indicators/ Key Performance Indicators/ Key Control Indicators
Ensure redesign and change management to resolve longer term concerns
Develop and administer budgets schedules and performance standards
Ensure effective communication strategy and adherence to company and unit policies procedures and practices
Assist with development of service level agreements and other departmental initiatives
Achieving results through managers and more experienced Quality Assurance Analysts
Collaborate with business partners to influence and enact updates as needed
Provide direction through managers ensuring quality standards are maintained and ensuring enactment of approaches to correct problems
Allocate and coordinate resources and determine appropriate staff levels in alignment with quality program design complexity and work requirements
Engage frequently with peers to advise and consult on matters regarding program effectiveness change preparedness technology matters or service levels
Conduct briefings and technical meetings for internal and external representatives as required
Manage allocation of people and financial resources for Quality Assurance
Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
6 years of Quality Assurance experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
3 years of management or leadership experience
Desired Qualifications:
Experience developing and implementing a strategic solution to standardize and enhance the Quality Assurance results reporting
Experience supporting ongoing monitoring activities in compliance with the enterprise requirements
Experience in data visualization and reporting tools (tableau PowerBI etc)
Proven success in standardizing reporting activities in alignment with enterprise requirements
Experience in large scale transformation environment
Job Expectations:
Ability to travel up to 20% of the time
This position offers a hybrid work schedule
Only posted location(s) will be considered
This position is not eligible for Visa sponsorship
Work Locations:
Charlotte NC
Minneapolis MN
Phoenix AZ
Chandler AZ
Tempe AZ
Des Moines IA
San Antonio TX
Irving TX
Posting End Date:
13 Jan 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
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