Member Acquisition Consultant

As a Member Acquisition Consultant you will promote our products to prospective members demonstrating a deep understanding of their features and benefits you will actively engage providing expert guidance on our offerings and assisting in making informed decisions regarding their health cover. This role operates in a fast-paced contact centre environment as the first point of contact for member queries through channels such as brokers channel phone email or chat.

Other key responsibilities

• Identify and capitalize on opportunities to cross-sell additional products and services aligned with our Sales & Conversation framework.
• Conduct thorough needs analyses to determine the most suitable product for Members providing detailed comparisons against competitor offerings.
• Develop expertise on competitor products and services to effectively articulate the advantages of our Fund.
• Proactively address retention and termination requests exploring options for product changes or highlighting the value of existing coverage.

What you can expect

• Experience the satisfaction of making a positive impact on the lives of our members by helping them find the right health coverage solutions.
• Hybrid working arrangements which is a mix of office based and working from home.
• Personal and professional development opportunities to launch your career.

Lets talk about you

Are you an energetic collaborative team player Do you have a natural ability to communicate and are you compassionate If you are you could be one of our valued team members here at see-u by HBF. Youll provide exceptional level of personalised service to prospective and current Members and guide them to a successful outcome by identifying individual needs problem solving and proactively promoting our products and services along with ensuring all processes and interactions are completed with accuracy and professionalism.

You demonstrate a strong customer service / sales focus combined with computer literacy skills and the ability to be adaptable and resilient no one conversation is the same and can be challenging! If successful you will undertake fun and dynamic fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the HBF way.

Next Steps
To apply click on the Apply Now button to complete your application attaching a copy of your resume that outlines your skills and experience in relation to this role.

Inclusion and Accessibility
At HBF we believe in the potential of every individual. Were committed to creating an inclusive workplace where diverse perspectives are celebrated because they make us stronger.

We encourage applications from everyone including Aboriginal and Torres Strait Islander peoples people with disabilities and members of the LGBTQIA community including transgender and gender-diverse applicants.

We want you to Be You Be Bold and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process please contact us at .

To learn more about our commitments visit: Community Initiatives HBF Health Insurance