IT Senior Support Analyst (Onsite Vancouver)

How Youll Make An Impact

At Boomi we believe IT excellence drives business growth and empowers teams to reach their full potential. Boomi is building the future of intelligent connectivity helping organizations around the world unify their data applications AI and people. This is an exciting opportunity to make a meaningful impact by delivering exceptional IT support driving innovation and contributing to a culture that values collaboration growth and making a real difference to society.

As a Senior Support Analyst - IT Support you will be the primary point of contact for all local IT inquiries encompassing productivity suites (email documents) video conferencing configuration management identity management system documentation standards and client device systems. You will also collaborate with and provide support for our other locations including but not limited to US EMEA and APJ. This role involves managing software and hardware systems serving as an escalation point for the service desk and actively mentoring them on new technologies.

What You Will Do

• Serve as the primary IT support contact for the Vancouver office managing all local IT inquiries and ensuring timely resolution.
• Engage in providing end-user technology support in our IT End User Support operations.
• Manage support delivery addressing issues reported to the IT End User Support and escalations investigating and resolving incidents and ensuring timely and sufficient outage updates.
• Manage all end-user issues related to hardware software installation and access and networks.
• Provide recommendations on troubleshooting and other technology improvements to resolve incidents quickly ensuring infrastructure and application stability.
• Develop and maintain relationships with business partners in the regions to promote strong alignment continuous development and a focus on increasing customer satisfaction by reducing mean time to restore service and enhancing data quality.
• Effectively manage relationships with local vendors as needed ensuring clear communication and successful service delivery.
• Manage all procedures related to identifying prioritizing and resolving incidents and requests including monitoring tracking and coordinating end-user IT issues.
• Maintain effective communication and coordination between internal and external service providers to maintain situational awareness.
• Collaborate with the management team to promote talent development and a positive culture aligned with our corporate values.
• Foster relationships with key vendors infrastructure teams and end users becoming a champion of end-user satisfaction.

The Experience You Bring

• Bachelor of Science degree with a concentration in computer science information systems information security math decision sciences risk management engineering (mechanical electrical industrial) or other business/technology disciplines or equivalent work experience.
• Minimum 3 years of experience in the IT industry.
• Minimum 3 years of experience in System Administration.
• Solid understanding of load balancing TCP/IP and basic networking skills such as IP DNS HTTP.
• Minimum 3 years of experience managing enterprise productivity and collaboration systems such as Google Workspace Slack etc.
• Willingness to travel internationally as needed to support global offices on-site initiatives and company events.

Bonus Points If You Have

• Experience with parsing and scripting languages such as Powershell Perl VBScript SQL Scripting etc.
• 3 years of hands-on cloud experience AWS or Azure preferred including cross-region deployment.
• Experience providing IT support in a multi-site international environment.
• Familiarity with IT service management (ITSM) principles and tools.

Arent sure if youre a match We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates so dont hesitate to apply; you could be the perfect fit!

Location
Vancouver BC - onsite

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our Vancouver hub ranges from $76236 - $95296 CAD annually applicable bonus. Final compensation will be determined by various factors including the candidates knowledge skills experience and geographic location.

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