Local Food Customer Support Associate
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Common Market a mission-driven distributor of local foods to communities in the Mid-Atlantic Texas Southeast and Great Lakes is excited to announce an opening for a Customer Support Associate this role you will play a key part in providing exceptional customer service and support to our valued partners and clients. Our commitment is to strengthen regional farms while making local products accessible to communities and the institutions that serve them.
As a Customer Support Associate II you will be responsible for nurturing relationships with our buyer partners and ensuring their needs are met promptly and accurately. You will be the first point of contact for customers addressing inquiries resolving issues and providing comprehensive product information. Your contributions will help us maintain high customer satisfaction and loyalty across diverse regions.
This is a FULLY REMOTE position with hours from Monday to Friday 9AM to 5PM Eastern Time. Ideal candidates will ideally reside near one of our hubs located in Atlanta Philadelphia Houston or Chicago as you will interact with customers spread across multiple time zones.
Key Responsibilities:
- Serve as the primary point of contact for customers delivering outstanding service and support
- Build and maintain strong relationships to ensure customer satisfaction and loyalty
- Respond to inquiries and resolve customer issues promptly and efficiently
- Provide detailed product information including pricing availability and order status
- Monitor and track customer orders to ensure timely and accurate delivery
- Keep customer accounts updated and maintain thorough records
- Collaborate with internal teams including sales marketing and operations to optimize the customer experience
- Gather and communicate customer feedback to contribute to continuous improvement initiatives
- Assist with administrative tasks such as data entry and reporting
Requirements
Requirements:
- Proven experience in customer support or customer service roles
- Strong communication and interpersonal skills
- Excellent problem-solving capabilities
- Ability to manage multiple tasks in a fast-paced environment
- High attention to detail and accuracy
- Experience with CRM systems and customer databases
- Proficient in using Microsoft Office Suite
- A genuine passion for local food systems and sustainable agriculture
- Team-oriented mindset and a collaborative spirit
- Positive attitude and a proactive approach to customer care
- High school diploma or equivalent required; further education is a plus
Benefits
- $21/ hour
- Health Care Plan (Medical Dental & Vision)
- 2 Weeks Paid Time Off (Vacation Days Sick)
- 5 Paid Holidays
- Long Term Disability & Life Insurance (Basic Voluntary & AD&D)
- Retirement Plan (IRA)
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
The Common Market is a nonprofit regional food distributor on a mission to connect urban communities with local food from sustainable family farms. We do this by: selling fresh, healthy food to community institutions, creating a supply chain for farmers and ranchers who are at the for ... View more
