PM Hotel Group | Summer 2026 L+D and Brand Performance Intern | Support Center
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Job Location:
Chevy Chase Village, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Summer 2026 LD & Brand Performance Intern will join PMs Support Center for a structured 9âweek immersive experience at the intersection of guest experience insights brand standards service training and operations support.
Youll contribute real work - assisting with brand audits designing microâtraining building tools for hotel leaders refreshing service playbooks and delivering a capstone project that measurably improves guest experience or operational consistency. Expect handsâon collaboration with Brand Performance Operations People Culture and property teams.
What Youll Learn & Do
â 1) Guest Experience Insights & Brand Standards
- Analyze guest feedback (e.g. surveys and online reviews) to spot trends and root causes.
- Assist with brand standard and quality assessments; help translate findings into clear action plans.
- Support followâups with property leaders to close gaps and sustain improvements.
â 2) Training Design & LD Activation
- Help design microâtrainings and lineup materials (35 minute modules) that drive daily behavior.
- Refresh onboarding and service tools so associates can deliver brand promise confidently.
- Pilot training at one property (or team) gather feedback and refine materials.
â 3) Service Culture & Consistency
- Contribute to a service playbook that defines PMs core touchpoints (arrival problemâsolve farewell).
- Create job aids checklists and guides that make standards easy to understand and adopt.
- Partner with leaders to integrate training into preâshift lineups and team rhythms.
â 4) Digital & Reputation Storytelling
- Assist in improving digital first impressions (photos descriptions amenities positioning).
- Summarize reputation insights into concise weekly snapshots for hotel leaders.
- Support property teams with clear recommendations to elevate online sentiment.
â 5) Tools Data & Reporting
- Build simple dashboards or oneâpage scorecards that visualize guest and brand performance.
- Create reusable templates (audit summaries service checklists training guides) for hotels.
- Document processes for repeatable scalable use across the portfolio.
â 6) CrossâFunctional Collaboration
- Work with Operations FB People Culture and Revenue teams to align brand priorities.
- Support rollout of new brand programs amenities or seasonal service campaigns.
- Contribute to creative projects for lifestyle and independent hotels (storytelling collateral).
Who You Are
- Pursuing a degree in Hospitality or Organizational Leadership.
- Passionate about guest experience service culture and brand storytelling.
- A clear communicator - visually and verbally - with strong organizational skills.
- Comfortable turning insights into practical tools for frontline teams.
- Preferred: Experience with training content reputation platforms or brand standards.
What Youll Gain
- Handsâon experience integrating Brand Performance and LD to drive service excellence.
- Mentorship from seasoned leaders and collaboration with property teams.
- A polished capstone deliverableready for your portfolio and resume.
- Practical skills in training design insights storytelling and operational alignment.
- A pathway to roles in guest experience quality assurance brand strategy or training.
Internship Details
- Program Length: 9 weeks
- Dates: June 1 July 30 2026
- Location: PM Hotel Group Support Center (Chevy Chase MD.) or Portland OR.
- Format: Hybrid (Onsite Occasional Remote Days; select property visits may occur)
- Hours: Fullâtime 3540 hours per week
- Compensation: Competitive hourly rate
- Reports to: Brand Performance / LD Mentor (designated program lead)
Required Experience:
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
About Company
We know hotels. We’re innovators, entrepreneurs, curators, and collaborators. We’re inspired to create and driven to optimize performance.
