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Department: Secretary of State /BMV

Division: Vehicle Services
Location: Augusta Maine
Schedule: Monday Friday
Job Class & Grade: 7340 Grade 27
Salary: $61942.40 $87464.00 annually

Closing Date: January 22 2026

Join Our Team at the Department of the Secretary of State:

The Department of the Secretary of State is committed to delivering reliable transparent and high-quality public services that impact the lives of Maine people every day. We foster a culture rooted in teamwork integrity accountability and continuous improvement while prioritizing work-life balance and employee well-being.

If you are a confident thoughtful leader who thrives in complexity values public service and is ready to guide teams through change we invite you to bring your leadership to the Bureau of Motor Vehicles.

About the Position:

The Bureau of Motor Vehicles (BMV) is seeking a highly capable and experienced leader to serve as Senior Section Manager in the Vehicle Services Division. This position provides statewide leadership over vehicle registration programs and municipal services ensuring operational excellence regulatory compliance fiscal accountability and continuous improvement.

This position leads and supports teams in a fast-paced high-volume and highly regulated environment. The incumbent sets clear expectations addresses performance challenges supports workforce development and guides teams through modernization and operational change. The work requires sound judgment emotional intelligence and the ability to balance people leadership service delivery and system-level responsibilities. This leadership directly impacts statewide service quality program integrity and public trust.

What Were Looking For:

• Customer Service Leadership: Model reinforce and uphold high standards of courteous accurate and efficient service while ensuring teams consistently meet service expectations in a public-facing regulatory environment.
• High-Volume Operational Leadership: Lead teams through high-demand workloads while maintaining professionalism accuracy and responsiveness statewide.
• Collaborative Team Leadership: Build and sustain effective teams by fostering collaboration accountability and a respectful productive workplace culture.
• Professional Judgment & Attention to Detail: Apply analytical thinking and sound judgment to complex operational decisions while ensuring accuracy consistency and compliance.
• Clear & Strategic Communication: Communicate complex rules policies and changes clearly to staff leadership municipalities and the public.
• Problem-Solving & Risk Awareness: Identify issues assess risk and implement practical solution-focused responses while supporting staff through challenges.
• Adaptability & Change Leadership: Lead teams through evolving policies procedures technologies and modernization initiatives while maintaining clarity morale and performance.
• Professional Leadership Presence: Represent the Department with integrity accountability and professionalism setting expectations for ethical conduct and public trust.

Key Competencies We Value:

• People Leadership & Accountability: Lead coach and manage employees across varying levels of performance including addressing challenging behaviors and holding staff accountable in a fair consistent and respectful manner.
• Constructive Performance Management: Ability to have difficult or sensitive conversations with professionalism empathy and clarity while supporting improvement and maintaining standards.
• Training & Workforce Development: Guide onboarding training and ongoing development to ensure staff readiness and operational resilience.
• Emotional Intelligence: Demonstrate self-awareness empathy discretion and sound judgment in high-stress or sensitive situations.
• Continuous Improvement: Champion innovation learning and process improvement to enhance service delivery statewide.

In This Role You Will:

• Ensure compliance with state motor vehicle laws and federal requirements including National Highway Traffic Safety Administration reporting standards. Oversee fraud prevention identity verification and data security practices to protect program integrity.
• Manage and coordinate responses to Motor Vehicle investigations audits and legal inquiries.
• Identify and mitigate operational and regulatory risks impacting municipal and registration programs.
• Oversee revenue collection and reconciliation related to registration fees taxes and penalties.
• Allocate staffing and resources efficiently to support statewide operations.
• Manage contracts and relationships with vendors and third-party service providers.
• Ensure fiscal accountability and effective use of program resources.
• Provide oversight of vehicle registration and municipal IT systems supporting registration programs.

Partner with IT teams on:

• System integrations and data sharing
• Cybersecurity and privacy compliance
• Automation and online service expansion
• Support modernization of vehicle registration programs by helping design test and implement initiatives that improve service delivery and prepare teams for evolving technologies and business needs.

Preferences Will Be Given to Candidates Who Demonstrate:

• Senior-level experience overseeing vehicle registration or comparable regulatory programs with statewide or multi-site impact.
• Strong working knowledge of state and federal motor vehicle laws and regulations including the National Highway Traffic Safety Administration (NHTSA).
• Proven success managing teams in high-volume customer-facing or regulatory environments including addressing performance challenges.
• Experience leading modernization efforts system implementations or complex process improvement initiatives.
• Possess project management skills including planning coordinating and supporting cross-functional projects to meet timelines and objectives.
• Experience overseeing fraud prevention identity verification compliance or risk management programs.
• Demonstrated ability to partner with IT teams on system integrations data sharing cybersecurity or privacy compliance.
• Strong background in fiscal management including revenue reconciliation resource allocation and vendor or contract management.
• Experience developing or overseeing training and workforce development initiatives.

Minimum Qualifications:

An eight (8) year combination of education training and/or experience in business or public administration including at least four (4) years in a supervisory capacity.

Why Join Our Team

We believe in supporting our workforces health and well-being with a valuable total compensation package including:

Work-Life Fit: Take time for yourself with 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.

Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find premium costs for you and your family including the percentage of dependent coverage paid by the State.
Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
Retirement Plan: The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist via email

Application Instructions:

To apply click Apply for this opening and upload your cover letter resume and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.

Need a paper application Download one HERE or call .

Submit paper applications cover letter and resume before the closing date to:

Office of Human Resources
Secretary of State Office of Human Resources
101 Hospital Street
Augusta ME 04330
Fax:

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background

.

If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.