DescriptionThe Customer Deal Desk (CDD) Specialistleads and manages the contracting process end-to-end for strategic complex transactions that meet regional criteria requiring CDD Customer Deal Desk team is responsible for supporting the North American sales teams from Enablement Quoting Approvals contracting through to Booking and Provisioning as part of the Quote to Cash CDD Specialist will report to the Manager Customer Deal Desk and will be responsible for providing high quality responsive support to Oracles North American Sales teams.
ResponsibilitiesThe Customer Deal Desk (CDD) Specialist creates validates and processes contract documentation using Oracles standard document templates a set of contract options and in accordance with Oracles policies and business approvals in response to requests received from Sales. The CDD Specialist sets the overall direction for his/her assigned managed deal(s) and is responsible for the successful execution of the contracting process ensuring consistency and adherence with Oracle strategy commitments and goals as well as compliance with Oracle policies and procedures. The CDD Specialist facilitates and co-coordinates discussion amongst Sales and multiple Oracle functional stakeholders (i.e. Collections RevRec Finance Legal OFD Business Practices Migrations Order Management etc.) to reach agreement on contracting terms in order to solve complex contracting and quoting scenarios and meet the specific needs of their assigned FBE (Facilitated Buying Experience) deal(s).
Desired Skills:
- Strong communication interpersonal and analytical skills with ability and desire to provide excellent customer-service to internal customers.
- Act with a sense of urgency in a dynamic environment.
- Must be organized detail oriented flexible and able to prioritize multiple projects with short deadlines independently or with minimal supervision.
- Experience leading successful direct partner and client communications.
- Knowledge of Contracts/Contract Negotiations
- Project management experience
- Proactive approach team player with positive and Can Do attitude.
- Results-orientated with critical problem-solving skills.
- Good PC skills Word/Excel
- BS Degree preferred
QualificationsDisclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56300 to $112600 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC2