IT End User Services Analyst
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g. laptops desktops printers mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.
RESPONSIBILITIES
- Respond to service desk tickets and outages via phone email or online systems ensuring incident management and escalation when necessary.
- Provide second-level user support for hardware and software issues.
- Assist in hardware and software installation/configuration according to corporate policies and guidelines.
- Aid in troubleshooting and diagnosing hardware/software errors.
- Support PC replacement programs and emergency equipment exchanges.
- Provide hands-on assistance for IT project implementations.
- Help with local backup operations in alignment with corporate policies.
- Maintain confidentiality on all user data and related information.
- Strong emphasis on White Glove executive support
- Perform miscellaneous job-related duties as assigned.
QUALIFICATIONS
- A certificate or 1-2 years experience in an end user support environment
- 1-3 years of experience in MS Windows desktop operating system deployment.
- Basic understanding of Software Distribution and Patch Management tools.
- Experience with ITSM systems like ServiceNow.
- Basic knowledge of network infrastructure and security principles.
PHYSICAL & ENVIRONMENTAL DEMANDS
- Medium lifting (30 lbs. 45 lbs.)
- Frequent standing kneeling crawling stooping bending twisting and climbing (stairs ladders).
TIME TRAVEL REQUIRED
- 10%
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
Required Experience:
IC
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
