Technical Systems Analyst – Applications Operations TSA26-00288

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Technical Systems Analyst Applications Operations

Location: Boston MA 02116 (Hybrid Local MA Candidates Only)
Duration: 12 Months
Hours: 37.5 per week

Overview

Navitas Partners LLC is seeking a Technical Systems Analyst to provide Tier 2 support for homegrown and COTS/SaaS applications. This role focuses on incident resolution application monitoring change management support and continuous improvement while delivering excellent customer service.

Responsibilities

Resolve escalated application and system support tickets within SLAs
Troubleshoot issues using remote tools SCCM and ITSM platforms
Document incidents resolutions and maintain application documentation
Support change and major incident management including escalations and reporting
Monitor applications respond to outages/performance issues and analyze trends
Recommend system and process improvements
Ensure compliance with security and organizational policies
Participate in scheduled 24/7 on-call support
Assist with special projects as needed

Required Qualifications

3 years of experience supporting or developing applications (service desk preferred)
Strong application system and network troubleshooting skills
Excellent customer service communication and documentation abilities
Ability to multitask reprioritize and work independently or in a team

Preferred Skills

ITSM tools (e.g. ServiceNow)
Application monitoring and alerting
Microsoft Power Platform (Power Apps Power Automate Power BI)
SDLC knowledge and GitHub experience

For more details reach at

About Navitas Partners LLC:It is a certified WBENC and one of the fastest-growingTechnical / ITstaffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Required Experience:

Technical Systems Analyst Applications OperationsLocation: Boston MA 02116 (Hybrid Local MA Candidates Only) Duration: 12 Months Hours: 37.5 per weekOverviewNavitas Partners LLC is seeking a Technical Systems Analyst to provide Tier 2 support for homegrown and COTS/SaaS applications. This role foc...