IT Technical Support Specialist

Mount Laurel, NJ - USA

Monthly Salary: $ 31 - 44

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Position Description:

Provide first-level support for IT-related issues including hardware software and network troubleshooting.
Install configure and maintain software and hardware systems ensuring that all components are operational.
Configure IT equipment for new hires refreshes and break fix requests.
Respond to support requests via phone email or in person and document all issues and resolutions in the ticketing system.
Assist users with basic system and software functionality providing training when needed.
Log and prioritize support tickets ensuring timely follow-up and resolution.
Provide positive customer experience focusing on creating Raving Fans.
Follow-up on tickets keeping correspondence in ticket entries informative and timely.
Actively work in team ticket queues.
Identify and escalate incidents to the next level in a timely manner.
Ensure hardware and software inventories are up to date and assist with asset tracking.
Collaborate with more senior IT staff to help troubleshoot and escalate issues when necessary.
Follow all IT security protocols and procedures to safeguard company systems and data.

Education and/or Training:

Associates degree in Computer Science Information Technology or related field or equivalent work experience.
Basic understanding of IT support concepts including operating systems networks and common applications.
Strong problem-solving skills and the ability to learn quickly.
Must be able to work in a team environment.
Good communication skills and the ability to work with end users in a professional manner.
Ability to troubleshoot hardware software and basic network issues with minimal supervision.
Willingness to learn and grow within the IT field.

Comfortable working independently and managing time effectively in a hybrid work environment.
Reliable internet connection and a quiet workspace for hybrid remote support duties.

Relevant Work Experience:

1-2 years of experience in IT support or related roles.
Reviewing and improving analytics processes methods and tools to increase efficiency accuracy and security

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At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays Bereavement and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills experience relevant education or training and geographic location starting in the range of $31.17 - $44.43 USD per hour.

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate assist with or enhance any part of their application materials (including resumes cover letters written and verbal responses and images) or during any stage of the interview process. We value genuine original work that reflects your personal experience skills and communication style. As part of our commitment to a fair and transparent evaluation process please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience: